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Customer Solutions Partner FMI Specialist

1 tydzień temu

Warszawa, Mazovia, Polska Roche Pełny etat

At Roche, we are committed to transforming healthcare by pushing the boundaries of science and innovation. As a Customer Solutions Partner within the FMI (Foundation Medicine) department, you will play a critical role in ensuring patient access to Roche's advanced diagnostic solutions.

The role involves building awareness among Roche staff, distributors, and key opinion leaders regarding FMI solutions. You will also implement and maintain local processes in line with quality standards for FMI products.

This position requires strong medical and pharmacology knowledge, as well as an understanding of MedTech Code of Compliance and medical ethics. A strategic thinker with demonstrated experience in project management is essential for success in this role.

We foster a collaborative and dynamic culture where talented individuals come together to advance the future of diagnostics. Join us in our mission to improve lives by providing cutting-edge diagnostic solutions.

Key Responsibilities:

  • Build awareness among Roche staff, distributors, and key opinion leaders regarding FMI solutions.
  • Implement and maintain local processes in line with quality standards for FMI products.
  • Provide medical support to end customers and ensure regulatory compliance with Roche patient consent forms.
  • Manage the product life cycle of existing and new solutions, ensuring seamless execution from concept to implementation.
  • Develop strong internal and external networks within Roche to harness market opportunities.
  • Delve training and support to stakeholders on FMI products, ensuring consistent excellence in communication and service.
  • Collaborate with Business Development and other chapters to unify business models across affiliates.

Requirements:

  • Strong medical and pharmacology background with an understanding of MedTech Code of Compliance and medical ethics.
  • Familiar with Medical Devices and IVD standards.
  • Strategic thinker with demonstrated experience in project management.
  • Fluent in English and Polish, with excellent communication skills.
  • Bold decision-maker, comfortable navigating challenges and ambiguity.
  • Collaborative mindset, able to build and maintain robust networks of internal and external contacts.
  • Agile and flexible, open to experimentation and continuous learning.
  • Detail-oriented with a customer-focused approach, ensuring accuracy and consistency in all work.