Airline Customer Service Advisor

7 dni temu

Warszawa, Mazovia, Polska Cross Border Talents Pełny etat
Job Description

We are seeking a highly skilled and motivated Airline Customer Service Advisor to join our team at SAS in Warsaw, Poland.

Overview

This is an excellent opportunity to work with a leading Nordic 5-star airline, providing exceptional customer service to passengers from around the world. As a Customer Service Advisor, you will play a crucial role in assisting customers with flight reservations, inquiries, and special service requests.

Key Responsibilities:
  • Inbound Calls and Chats: Handle inbound calls and chats in Danish, providing excellent customer service to passengers.
  • Flight Information: Advise customers on flights, products, prices, fares, rules, and online services.
  • Reservation Management: Manage reservation changes, personal data updates, and special service requests (e.g., wheelchair assistance, animals).
  • Ticket Cancellations and Refunds: Process ticket cancellations, refunds, and assist with ticket purchases and payment methods.
  • Travel Difficulties: Support customers experiencing travel difficulties.
Requirements:
  • Danish Language: Fluency in Danish (C1 level, spoken and written) is essential for this role.
  • English Proficiency: Proficient in English (B2 level) to communicate effectively with colleagues and customers.
  • Technical Skills: Strong technical skills including MS Office, web browsers, and general computer proficiency.
  • Customer Focus: Positive attitude with a passion for customer and colleague communication.
  • Previous Experience: Previous experience in customer service, digital service platforms, and CRM tools is advantageous.
Training and Development:
  • Fully Paid Training: Fully paid 2-month training program with a dedicated training buddy.
  • Upskilling Opportunities: Training conducted in English (Monday to Friday, 8:00-16:30) with upskilling opportunities after 3 months.
Work Schedule:
  • Shift Work: 5 days a week, Monday - Friday (07:00 - 19:00); occasional weekend shifts (Saturday - Sunday, 09:00 - 18:00) twice a month.
Benefits:
  • Salary: Competitive salary of 9550 PLN gross per month.
  • Relocation Package: Includes 2 weeks' accommodation in a hotel and covers transfer costs from the original city to Warsaw.
  • Private Medical Care: Private medical care (Luxmed), group insurance program, sports and leisure program, social activities and celebrations, multinational environment.

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