Payment Technical Support Specialist
1 dzień temu
We are a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.
Our experience in the industry has allowed us to develop a successful platform that handles millions of active players and offers best practices for developing and growing in the gambling industry.
We provide complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.
About the RoleWe are seeking a skilled Payment Technical Support Specialist to join our team.
The successful candidate will be responsible for customization and launching new payment methods, features, and projects, as well as technical troubleshooting and logs parsing about integrations, transactions, product features, and user flow on clients' websites.
The ideal candidate will have a strong analytical mindset, be able to multitask effectively, and have a basic knowledge of English.
Additionally, the candidate should have experience with transaction flow and payments integrations, as well as strong communication and negotiation skills.
Key Responsibilities- Customization and launching new payment methods, features, and projects;
- Technical troubleshooting and logs parsing about integrations, transactions, product features, and user flow on clients' websites;
- Creating requests for improving or developing our products, escalating technical issues to responsible teams and partners, and controlling the results of resolving;
- Creating and supporting documentation about projects and merchants;
- Generating alert-rules in microservice application Prometheus.
- Higher education;
- Basic knowledge of English;
- 1.5+ years in the online payment industry;
- Technical experience with transaction flow and payments integrations;
- Strong analytical skills for investigating and resolving complex situations;
- Able to multitask effectively and absorb information quickly.
We offer a range of benefits, including:
- Benefits Cafeteria:
- Sports compensation;
- Medical coverage;
- Psychological support;
- Home-office coverage.
- Work-life:
- Remote work, Coworking compensation;
- Childcare budget;
- Maternity leave;
- Paternity leave;
- Additional 2 days for family events.
- Our GR8 Culture:
- Open feedback and transparent direct communications;
- Growth and development: better every day;
- High tolerance to experiment and mistakes;
- Supportive friendly environment.
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