Billing Operations Manager

3 tygodni temu


Warszawa, Mazovia, Polska Dentons Pełny etat
About the Role

Dentons Business Services EMEA is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.

Our Team

At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.

Job Overview

We are seeking a strong candidate for the position of Billing Team Leader. This individual will be responsible for leading a team of up to 10 members who support billing operations in European offices. The role involves collaboration with Finance teams and Partners across the region. The primary objective is to effectively delegate tasks, develop and motivate the team to deliver high-quality services, and achieve performance goals.

Key Responsibilities

  • Leadership Ensure the team acts according to current operating procedures and the firm's policies.
  • Escalation Point Serve as the escalation point for the team.
  • Process Improvement Play a leading role in establishing objectives and KPIs for the billing process.
  • Team Management Manage people (performance, recruitment, development, promotions, recognition).
  • Change Management Lead the implementation of new solutions and systems.
  • Resource Allocation Manage the team's resources and coordinate the monthly workload to ensure timely and efficient support for assigned offices.
  • Support Support billing projects and campaigns.
  • Service Quality Shape the top quality of service levels.
  • Reporting Report and present team performance against established objectives and KPIs.
  • Cooperation Establish and formalize cooperation with offices, ensuring the needs of Partners are fulfilled.
  • Collaboration Collaborate with other teams (Finance, IT, Risk, Financial Systems, AP, etc.) to stabilize operations.
  • Business Development Follow and support the identification of business opportunities to expand the scope of the team's work.


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