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Customer Service Advocate
1 tydzień temu
We're looking for a highly skilled Sales Support Associate to join our team in the Nordics market.
In this role, you will be responsible for delivering world-class customer service experience to both existing and prospective customers.
You will take full ownership of the order-to-delivery process, ensuring commercial support to fulfill customer satisfaction expectations.
As the first point of contact with customers, you will handle calls and emails to collect requests, queries, and enquiries, building and maintaining excellent customer relationships to achieve sales objectives and improve sales efficiency.
You will manage the order entry process and handle possible enquiries through our integrated systems such as EBP, MS Dynamics, and our Case Management System.
You will also provide assistance and instructions to customers on our self-service processes, supporting the business with offers, quotations, and stock availability information for standard products.
A key aspect of this role is securing data quality within our systems, monitoring order progress, and securing billing and delivery activities, and related administration.
BenefitsWe offer a competitive salary and benefits package:
- Private medical care
- Multisport card
- Employee Assistance Program
- Modern workspace with easy access from main roads A4, DTS, S86 and S74.
