Technical Operations Specialist
1 tydzień temu
As a Technical Operations Specialist at IGT, you will be responsible for providing first and second level operations support for customer production and test environments.
This includes reliable handling of system emergencies to minimize financial penalties, investigating incidents in the production environment, and developing incident reports and other follow-up items for the customer base.
You will also make recommendations regarding improvements for operating systems, software, infrastructure, and procedures, provide and verify Computer Operations documentation and checklists, participate in customer technical meetings, and provide operations mentoring and support to customer's operations staff.
In addition, you will interface with Services Project Managers, Account Managers, and customer staff as appropriate during projects, provide support to QA and CAT phases of projects, and perform specialist training as required.
Requirements
To succeed in this role, you should have an education in Computer Science (Technical high school or equivalent degree i.e. Bachelor) and 2-3 years' experience in operation services with a good track record of customer support experience.
You should also possess strong verbal and written communication skills, be capable of prioritizing tasks and managing constant changes as well as multiple different tasks, and be willing to participate in the team's 24/7 hour on-call schedule.
Furthermore, you should be flexible, a team player, take initiatives, and be stress resistant, as well as able to work with remote teams.
Preferred Skills and Knowledge
Prior experience with knowledge of databases, system security, and troubleshooting is highly desirable, as well as good experience with Linux and working knowledge of IBM products – servers, DB2, middleware, and monitoring applications.
A working knowledge of AWS environments is also beneficial.
Compensation and Benefits
The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience.
We offer a comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.
About IGT
IGT is a leading provider of gaming solutions and technologies, with a global presence and commitment to innovation and excellence.
We are dedicated to creating a diverse and inclusive workplace culture that values collaboration, creativity, and continuous learning.
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