Customer Support Specialist

3 dni temu


Gdańsk, Pomerania, Polska AirHelp Services Poland Sp. z o.o. Pełny etat

Job Description

We are looking for a skilled Customer Support Specialist to join our team in the travel industry. As a Junior Operations Specialist, you will be responsible for assisting customers with their claims and providing timely and friendly support via email, chat, and social media channels.

Company Overview

AirHelp is a global company dedicated to making travel better for passengers. Since our founding in 2013, we have assisted over 2.5 million passengers in receiving their rightful compensation and protected over 8 million travelers through our membership program, AirHelp+. Our team of 400 AirHelpers speaks 19 languages and aims to provide a stress-free travel experience for all.

Your Role

You will be part of our global Operations Team, working closely with colleagues from diverse backgrounds to deliver excellent customer service. Your primary responsibilities will include:

  • Assisting customers at every stage of our claim-handling process, ensuring timely and friendly communication.
  • Utilizing your legal knowledge to advise and assist air travelers, leveraging our proprietary technology.

Requirements

To succeed in this role, you should possess:

  • Fluent communication in English and French (both spoken and written, minimum B2 level).
  • Experience working with targets (nice to have).
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping people and willingness to go the extra mile for them.
  • Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.

Perks and Benefits

We offer a comprehensive package of benefits, including:

  • Internal training programs and knowledge-sharing events.
  • Personalized progression plan.
  • Access to mindfulness and wellbeing platform (Mindgram).
  • Language classes.
  • Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
  • Unlimited, free use of AirHelp's services.
  • Annual travel allowance.
  • Team days.
  • Events and parties.

About Us

AirHelp Services Poland Sp. z o.o. is committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you.



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