Customer Service Operations Specialist
11 godzin temu
We are seeking a highly motivated and organized individual to join our Customer Operations team at Arla Global Shared Services Sp. z o.o.
The successful candidate will be responsible for handling day-to-day order management, resolving disputes and queries, preparing reports, and proactively communicating with customers across various departments.
This role requires excellent communication and analytical skills, as well as the ability to work collaboratively with colleagues across departments.
Key responsibilities include:
- Order Management: Handle orders, ensure smooth processing, and address customer inquiries via phone and email.
- Collaboration: Communicate effectively with colleagues across departments, including customer service, production, warehouse, and transport planning teams.
- Dispute Resolution: Register, track, and resolve disputes while maintaining strong customer relationships.
- Reporting and Data Management: Prepare reports for business units and maintain accurate customer master data.
- Process Improvement: Participate in improvement initiatives, projects, and documentation reviews aligned with established guidelines.
This is an exciting opportunity for a positive, open-minded, and highly motivated individual to contribute to achieving our targets and KPIs.
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