Senior Operations Manager

1 dzień temu

Warszawa, Mazovia, Polska GOLDMAN RECRUITMENT Pełny etat
Job Title: SSC Site Lead, Professional

For our client, a global prestigious law/professional services company, we are seeking a highly skilled and experienced professional to fill the role of SSC Site Lead, Professional. This is a key management position that requires a strong leader to oversee the coordination of business operations in Warsaw Site.

Key Responsibilities:

  • Play a key management role, ensuring efficient coordination of business operations in Warsaw Site.
  • Responsible for building relations with stakeholders in the region and overseeing a transition/transformation process.
  • Manage compliance with local and global standards and policies, as well as adherence to risk and audit processes and safeguards.
  • Responsible for managing service quality of the work delivered by the Warsaw Site through ongoing feedback from key stakeholders and direct line managers, resolving any issues as they arise and facilitating continuous improvement.
  • Cooperate with the procurement team, managing the site's procurement strategy, policy, and process, ensuring compliance with the company's policies.
  • Leverage technology and digital solutions to support and enhance problem-solving capabilities within the Site.
  • Work closely with the Site's finance lead to prepare yearly budgets and quarterly forecasts, other cost analyses, and investment proposals as needed.
  • Report to stakeholders on key financial and performance indicators and benchmarking aligned to business priorities.
  • Work closely and in conjunction with global and regional Risk and Compliance leads to ensure that an appropriate risk management and mitigation framework is in place.
  • Develop, maintain, and test appropriate business resilience and continuity plans, ensuring that operational processes are in place to meet the requirements of those plans.
  • Communicate and report on risk status to regional management and the relevant global and regional functional teams as required.

Requirements:

  • Significant experience both managing and leading large teams – from 100 to 200 FTE.
  • Experience of working with a diverse stakeholder group, based locally and globally.
  • Practical experience in office administration management, ideally experience working in a legal or professional services environment.
  • Proven project management experience.
  • Focused on providing outstanding internal and external client service.
  • Excellent verbal and written communication skills in English.
  • Proven ability to develop strong working relationships and influence senior stakeholders as well as influencing at all levels.
  • Experience managing complex operational issues, acting as a bridge between all teams and stakeholders.
  • Experience of managing customer engagements and expectations and able to quickly establish credibility with clients, colleagues, and senior management.

The Offer:

  • Competitive remuneration package and bonus scheme.
  • Social benefits package.
  • Career opportunities in a large and prestigious international company.

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