Service Delivery Manager

1 dzień temu


Wrocław, Województwo dolnośląskie, Polska CPL Jobs Sp. z o.o. Pełny etat
About Us

Cpl is a global provider of innovative recruitment solutions and an expert in talent acquisition and development. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. Our international network of offices offers our candidates access to work on projects around the world. We recruit in a wide range of industries and functions: Information Technology, Shared Service/Business Process Outsourcing, Engineering & Logistics, Sales & Marketing, Corporate finance.

Job Description

As a Service Delivery Manager, you will be responsible for taking care of main project/client with a plan to develop teams and processes. You will supervise all finance and accounting services for the client, including PtP, OtC, RtR, AP, GL, AR. You will manage client relationships and ensure a positive client experience, conduct regular meetings, propose improvements, and introduce optimizations to increase efficiency and quality over F&A processes.

You will oversee preparation of budgets, forecasts, and financial plans, participate in strategic planning of finance and accounting services, and lead and develop service delivery teams to increase efficiency and achieve targets. You will also monitor financial performance.

Requirements
  • Very good knowledge of English, minimum B2/C1 level.
  • Experience working in an international environment, preferably in the BPO area.
  • Minimum 5 years of experience in a similar position.
  • Charismatic and strong leadership attitude.
  • A-player for the project.
  • Experience working with clients, leading projects, and processes.
  • Experience in process optimization and transformation.
  • Experience leading a large team of at least 40 people.
  • Experience in budgeting, forecasting, and planning for client services.
  • A degree in finance/accounting/economics or related field is welcome.
  • Willingness to work hybrid from the Wroclaw office or come to Wroclaw once a week.
What We Offer
  • Hybrid work from office in Wroclaw or willingness to commute to Wroclaw once a week.
  • Stable employment on the basis of an employment contract.
  • Full-time work during business hours.
  • Non-wage benefits (private medical care, life insurance, Multisport card, and others).
  • Opportunity for professional development within the company's structures.


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