IT Service Delivery Manager

4 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat
Job Title: IT Service Delivery Manager

Smith+Nephew is seeking an experienced IT Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for managing the day-to-day support operations for our global applications management systems (AMS).

Key Responsibilities:
  • Manage incident management, change management, release management, and risk management for the European shift
  • Provide full range of support from break/fix to systems performance and systems administration
  • Drive the uplift in customer satisfaction and user experience of the AMS function
  • Adhere to all regulatory, compliance, and InfoSec related activities, including SOX and Controls, and support all audit activities
  • Ensure proactive behavior and execution of excellent service for incident management and change management
Requirements:
  • Minimum 5 years' experience as a Service Delivery Manager, with hands-on experience with AMS provider support models
  • Proven ability to manage multiple full implementation cycles of AMS globally
  • Competent in Manufacturing and Quality Regulatory Affairs (QRA) business processes
  • Skilled in leadership, communication, budget management, and resource allocation
  • Experienced in information systems, applications, including Quality and Regulatory systems, Manufacturing systems, ITSM systems, and project management, preferably in regulated life science industry
  • Comfortable collaborating with diverse teams across different locations
What We Offer:
  • Annual bonus
  • Life insurance
  • Company stock saving plan
  • Paid volunteering hours
  • Flexible approach
  • Private healthcare with dental care package
  • Multi-sport card/my benefit platform
  • Flexibility to work in a hybrid model
  • Hands-on, team-customized training
  • Subsidies for language classes, certifications, and postgraduate studies
  • Referral bonus
  • Recognition program
  • Mentoring program


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