IT Service Delivery Manager
4 tygodni temu
Smith+Nephew is seeking an experienced IT Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for managing the day-to-day support operations for our global applications management systems (AMS).
Key Responsibilities:- Manage incident management, change management, release management, and risk management for the European shift
- Provide full range of support from break/fix to systems performance and systems administration
- Drive the uplift in customer satisfaction and user experience of the AMS function
- Adhere to all regulatory, compliance, and InfoSec related activities, including SOX and Controls, and support all audit activities
- Ensure proactive behavior and execution of excellent service for incident management and change management
- Minimum 5 years' experience as a Service Delivery Manager, with hands-on experience with AMS provider support models
- Proven ability to manage multiple full implementation cycles of AMS globally
- Competent in Manufacturing and Quality Regulatory Affairs (QRA) business processes
- Skilled in leadership, communication, budget management, and resource allocation
- Experienced in information systems, applications, including Quality and Regulatory systems, Manufacturing systems, ITSM systems, and project management, preferably in regulated life science industry
- Comfortable collaborating with diverse teams across different locations
- Annual bonus
- Life insurance
- Company stock saving plan
- Paid volunteering hours
- Flexible approach
- Private healthcare with dental care package
- Multi-sport card/my benefit platform
- Flexibility to work in a hybrid model
- Hands-on, team-customized training
- Subsidies for language classes, certifications, and postgraduate studies
- Referral bonus
- Recognition program
- Mentoring program
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