Platform and Service Manager
2 tygodni temu
We're a company that thrives on complexity, delivering financial control and insights to empower our clients to achieve their strategies and ambitions.
With over 20 years of experience, we've served the offices of finance, providing software solutions that provide clarity, confidence, and control.
Our team of smart, motivated, and passionate people is growing, and we believe diverse experiences and perspectives build stronger teams and better solutions.
Headquartered in London, we have seven office locations around the world with clients across four continents.
Job DescriptionThe Platform & Service Manager will lead an engineering team with a platform-centric focus, ensuring the reliability of the service. The role requires a robust comprehension of DevOps and SRE methodologies, coupled with a proven history of resolving live production issues and devising strategies to mitigate them.
As a leader, they will mentor and guide their team members, assisting them in achieving service objectives and building career paths. This role will not only oversee the service but also foster collaboration with other teams within Aptitude Software.
The Platform & Service Manager will:
- Ensure implementation of key site reliability practices: availability, latency, performance, efficiency, monitoring, capacity planning, and emergency response.
- Develop and align key performance indicators to achieve the organization's mission.
- Oversee the prioritization and planning of engineering deliverables, including delivery of the technical roadmap defined by the Platform Technical Manager.
- Implement structured engineering and operations processes, including release management.
- Guide the team in daily platform practices, ensuring proper team focus on priorities, achievements, and deliverables.
- Optimize velocity and efficiency of delivery and drive continuous improvement.
- Ensure implementation of risk management and security policies in collaboration with Information Security and Architecture & Service Security teams.
- Ensure cloud budget management in collaboration with FinOps practice.
- Ensure implementation of shared company SRE and DevOps principles, practices, and processes defined by Architecture & Technology and DevOps Guild.
- Drive a continuous improvement culture to identify opportunities to automate and prevent service issues.
We'll provide you with the opportunity to grow your expertise in an environment that supports you, your life, and your career.
We'll also offer you a competitive salary plus a profit-related bonus scheme, as well as the following benefits:
- Private healthcare
- Life and disability insurance
- ShareSave scheme – ability to purchase company shares on preferential terms
- English language lessons during working hours
- Flexible working conditions and a hybrid work model for Wroclaw-based and telework for other cities
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