Service Operations Manager
3 tygodni temu
About the Role:
We are seeking a highly skilled Service Manager to lead our EMEA team in delivering exceptional service solutions to our customers.
Your Key Responsibilities:
- Manage and supervise a team of experienced engineers based in the UK, Italy, and Spain, overseeing their activities, resources, and work.
- Serve as the primary point of contact for our sales team in the region, communicating their needs and providing adequate support.
- Execute orders in the backlog, monitoring progress, prioritizing tasks, and ensuring high-quality work.
- Manage daily team activities, including planning, organizing, and controlling team performance.
- Implement our 'Performance for Growth' and 'Development for Growth' strategies, driving business goals, team competencies, and growth.
- Oversee the management of measuring equipment, including maintenance, condition checking, and conservation.
- Approve overtime and expenses, ensuring consistency with plans, controlling overtime, and ensuring timeliness.
- Work with our Salesforce system and S&D, managing data, generating reports, and monitoring team performance.
- Create and maintain a healthy and productive work environment, promoting collaboration and employee engagement.
- Participate in strategic planning and decision-making regarding the region.
- Maintain the highest standards of professionalism and work ethics, adhering to our company's principles and procedures.
About Your Team:
Our EMEA service team is based in the UK, Italy, and Spain, operating in a dynamic international environment within a renowned company known for its excellence.
As a leader, you will be surrounded by experienced colleagues passionate about their work and eager to share their expertise.
Our international projects offer a unique opportunity to work with sophisticated machinery, providing invaluable experiences and challenges.
About You:
We are looking for a candidate with a University Degree (Master) in preferred fields like Mechanical, Power, electronics/electrical.
Proficiency in English language is essential, along with experience in team management and high capabilities in condition monitoring, vibration analysis, and reliability.
A full driving license and passport are also required, along with a high level of flexibility and availability for work away from home.
About Our Company:
Fluke is a renowned company boasting an established brand for providing high-quality products and services, solutions that can make a difference for our customers.
Our company culture is diverse and encourages new ideas, with attractive employment conditions, flexibility, and a package of benefits.
At Fluke, we offer opportunities to develop and progress within the company, with access to unique knowledge, skills, and training to support personal growth and continuous development.
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