ITSM Expert for ServiceNow Implementation

9 godzin temu

Aleje Jerozolimskie A Warszawa, Polska Link Group Pełny etat

Job Description:

We are seeking a highly skilled ITSM expert to join our team at Link Group as a ServiceNow Developer. This is an exciting opportunity to work with the latest technologies and contribute to the development of innovative solutions.

About the Role:

As a ServiceNow Developer, you will be responsible for designing, developing, and implementing custom applications and modules in the ServiceNow platform. Your primary focus will be on ITSM, CMDB, or IRM modules, where you will configure and customize the platform to meet business requirements.

You will implement workflows, business rules, and UI customization to enhance the platform's functionality, integrate ServiceNow with third-party systems and applications via APIs and middleware, and maintain and update the Configuration Management Database (CMDB), ensuring data accuracy and compliance.

In addition, you will be responsible for enhancing and supporting risk management processes using the IRM module, including audits, policies, and control testing. You will also perform platform upgrades and implement new features as released by ServiceNow, provide technical support and troubleshoot issues to ensure platform stability and performance.

Required Skills & Experience:

To succeed in this role, you will need 4+ years of experience as a ServiceNow Developer with expertise in ITSM, CMDB, or IRM modules. You should be proficient in ServiceNow Scripting (JavaScript, Jelly, Glide API) and have a strong knowledge of ITIL processes and best practices.

You should have experience in creating and managing ServiceNow integrations using REST/SOAP APIs, familiarity with ServiceNow Discovery and Service Mapping (for CMDB), and hands-on experience with ACLs, workflows, UI policies, and notifications in ServiceNow.

A strong debugging and troubleshooting skills within the ServiceNow environment are essential, along with an understanding of Agile methodologies and experience working in Agile/Scrum teams.

Nice to Have:

A ServiceNow Certified Application Developer (CAD) certification, ServiceNow ITSM or IRM Implementation Specialist certification, knowledge of GRC (Governance, Risk, and Compliance) frameworks, familiarity with ServiceNow SecOps, HRSD, or other modules, experience with ServiceNow reporting and analytics capabilities, and knowledge of CI/CD pipelines for ServiceNow deployments are all desirable skills.

Soft Skills:

You should possess strong analytical and problem-solving skills, effective communication and collaboration with technical and non-technical stakeholders, be proactive and self-motivated with a focus on delivering high-quality results, and be able to prioritize and manage multiple tasks in a fast-paced environment.

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