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Consumer Lifecycle Delivery Specialist
1 tydzień temu
At JTI, we celebrate differences and strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds.
Our company is continuously building its unique success story with 46,000 people from around the world. They feel happy working at JTI, with 83% of employees expressing satisfaction.
This role is situated within the Digital Technology Department, operating under the Global Development Center within the DIGITAL and IT function. The DIGITECH department plays a critical role in defining the scope and elucidating the digital technology and architecture strategy aligned with the business vision.
The primary focus of this role is to empower and lead the Delivery/TPO team, overseeing the planning, agile realization, and continuous evolution of capabilities with end-to-end ownership within DIGITECH. The role is positioned to transform DIGITECH into a fully-fledged product organization.
The Delivery Manager serves as a strategic bridge between technical expertise and project delivery, particularly in the realm of eCommerce and mobile application development.
Key Responsibilities:
Delivery & Technical Ownership:
- Brings in-depth technical expertise in solution development.
- Understanding of business requirements and transferring them into project deliverables.
- Assessing technical requirements when selecting new solutions (focused on mobile apps).
- Ensures DIGITECH solutions align with the latest industry standards, technological trends, and best practices.
Release:
- Collaborate with cross-functional teams to define release scope, objectives, and timelines.
- Develop and maintain a comprehensive release plan, including release schedules, milestones, and dependencies.
- Coordinate release activities, ensuring all stakeholders are informed and aligned.
- Oversee the execution of release activities, including code deployments, configuration changes, and data migrations.
SLAs and KPIs:
- Establish and monitor service levels and performance metrics to measure IT Service Catalog team effectiveness and productivity.
- Provide accurate reports and metrics for management reporting.
- Drive pro-consumer & customer initiatives and activities through KPI & SLA setup, to reduce time to resolution, reduce number of incidents etc.
Requirements:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 5+ years of experience in Delivery Management, leading large, cross-functional teams (15+ people).
- 5+ years of experience in an Engineering Leadership Role (e.g., Lead Engineer, Solution Architect, Team Lead, Tech Lead, Engineering Manager).
- Strong background in delivering consumer lifecycle solutions, including age verification, consent handling, and ensuring regulatory compliance (e.g., GDPR, CCPA).
- Proven experience with PHP-based technology stacks and their use in building scalable, high-performance consumer applications.
- Extensive experience integrating with third-party services such as OneTrust, identity verification services, consent management platforms, and other compliance or data privacy tools is a plus.
- Expertise in managing B2B and B2C registration processes, including handling offline channels and integrating these with digital systems to create a seamless customer journey.
- Experience integrating with third-party applications that support offline channels like B2B registrations, in-store transactions, or call center interactions.
- Strong experience in API integrations with third-party services that support offline channels (e.g., B2B registrations, in-store/point-of-sale integrations, call center tools).
- Familiar with age verification tools, consent management platforms, and integration of data privacy technologies (e.g., OneTrust, TrustArc).
- Knowledge of DevOps practices (CI/CD pipelines, GitOps) and their application to consumer lifecycle solutions.
- Fluent in English (written and spoken).
