Customer Experience Representative
7 dni temu
G2A.COM is a leading platform for digital entertainment, connecting buyers and sellers worldwide. As a Customer Success Specialist at TN Poland, you will play a crucial role in delivering exceptional customer experiences.
We value diversity, equity, and inclusion (DEI) and strive to create a supportive environment for our employees. With a team of 400 experts from 12 nationalities, we operate in a hybrid model, with opportunities for remote work and collaboration across offices in Rzeszow, Warsaw, and Krakow.
You will be part of a dynamic team that prioritizes employee satisfaction, with an average tenure of 5 years and high job satisfaction ratings. Our commitment to innovation and data-driven decision-making ensures that you will have access to cutting-edge technologies and exciting projects.
As a Customer Success Specialist, you will engage with customers, solve complex problems, and maintain a professional demeanor in fast-paced environments. If you are passionate about delivering top-notch support, enjoy creative challenges, and thrive in collaborative settings, this role is ideal for you.
Main Responsibilities:- Providing exceptional customer support and ensuring satisfaction
- Solving customer tickets and offering relevant support for our services and products
- Communicating effectively with clients and suggesting optimal solutions to their issues
- Maintaining a positive company image among customers
- A flexible work arrangement, allowing for remote or hybrid work
- A comprehensive package of tools and resources, including laptops and phones
- An ergonomic setup for your home office, complete with furniture and equipment
- The freedom to propose innovative ideas and receive recognition
- Ongoing training and development opportunities to enhance your skills
- A commitment to fostering a diverse, equitable, and inclusive work environment
- A range of valuable benefits, including welcome packages, vouchers, and a MultiSport card
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