Logistics Account Manager

3 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Zelh Pełny etat
Customer Account Coordinator Job Description

Zelh is seeking a detail-oriented Customer Account Coordinator to manage daily customer account operations, including load coordination, scheduling, and customer communication.

Key Responsibilities:
  • Load Management: Process and confirm tender acceptances for incoming shipments and coordinate load building for efficient delivery.
  • Customer Communication: Provide accurate shipping quotes to customers and respond to customer ETA requests during shift hours.
  • Portal Management: Maintain and update customer portals with current shipment information.
  • Billing and Documentation: Prepare billing documentation and close out completed loads.
  • Scheduling: Manage scheduling for deliveries and pickups.
  • Reporting: Generate and distribute customer-required reports.
  • Team Collaboration: Maintain consistent communication with customers and internal teams.

Working Conditions:

  • Work Schedule: 1pm CST - 10pm CST, Tuesday - Saturday.
  • Location: Remote mode of work.
  • Benefits: Competitive Salary in USD, 10+ business days of paid time off, team building, and corporate events.

Requirements:

  • 1-2 years of logistics or transportation industry experience.
  • English level Upper-Intermediate (B2) is a must.
  • Strong attention to detail and organizational skills.
  • Proficiency in Microsoft Office Suite.
  • Excellent written and verbal communication skills.
  • Ability to multi-task in a fast-paced environment.
  • Experience with transportation management systems (TMS).
  • Experience with customer service in a logistics setting.
  • Knowledge of transportation regulations and industry standards.
  • Experience with billing and documentation processes.


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