Order Management Coordinator
4 tygodni temu
Job Summary
Motorola Solutions is seeking a highly skilled Order Management Specialist to join our team. As a key member of our Order Management team, you will be responsible for coordinating end-to-end order processing for our esteemed Channel Partners across North America.
Key Responsibilities
- Receiving and processing customer orders, ensuring accuracy in terms of product selection, pricing, and quantities.
- Monitoring the status of orders throughout the fulfillment process, from entry to delivery, and providing updates to customers and internal stakeholders.
- Addressing customer inquiries related to their orders, including questions about products, shipping times, order modifications, and any issues or complaints.
- Working with shipping and logistics departments to arrange for the timely dispatch and delivery of orders.
- Closing cooperation with internal stakeholders (finance, credit, product groups, project managers, sales etc.)
- Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements
- Adapting to a fast-paced business with a focus on first in, first out cycle time
- Understanding that working as a team is a must and cooperation with others is essential
- Prioritizing team's goals and contributing to keep a good working atmosphere in the workplace
Requirements
- English skills at B2/C1 level
- Elementary computer literacy
- Familiarity with Salesforce and Google Workspace is welcome
- Student / College graduated (preferred)
- Experience in Supply chain/Customer Service/Order Management is welcome
- Ability to identify basic problems
- Ability to resolve basic issues within the process
- Knowledge where to find help to resolve an issue
- Team player attitude is a must
- Ability to work well under pressure
- Continuous learning mindset
- Capability to prioritize and efficiently handle various responsibilities
- Adapting to change
- Attention to detail
We Offer
- Contract of employment
- Hybrid work model and flexible working hours
- Comfortable working conditions (high class offices, parking space)
- Competitive salary package
- Strong team-oriented culture
- Private medical and dental coverage (Medicover)
- Life insurance
- Cafeteria program for benefits (multisport card, cinema tickets, etc.)
- 1000 PLN for spectacles
- Employee Pension Plan (PPE)
- ESPP (Motorola Solutions stock programme)
- Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)
- Access to wellness facilities and integration events
Mixed-shift bonus
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