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Order Management Coordinator

2 miesięcy temu

Kraków, Lesser Poland Motorola Solutions Pełny etat

About the Role

As an Order Management Specialist at Motorola Solutions, you will be responsible for coordinating end-to-end order processing for our esteemed Channel Partners across North America. This role promises growth and development, as well as the opportunity to make a significant impact in our organization.

Key Responsibilities

  • Order Processing: Receiving and processing customer orders, ensuring accuracy in terms of product selection, pricing, and quantities.
  • Order Tracking: Monitoring the status of orders throughout the fulfillment process, from entry to delivery, and providing updates to customers and internal stakeholders.
  • Customer Service: Addressing customer inquiries related to their orders, including questions about products, shipping times, order modifications, and any issues or complaints.
  • Close cooperation with internal stakeholders (finance, credit, product groups, project managers, sales etc.)
  • Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements.

Requirements

  • English skills at B2/C1 level
  • Elementary computer literacy
  • Familiarity with Salesforce and Google Workspace is welcome
  • Student / College graduated (preferred)
  • Experience in Supply chain/Customer Service/Order Management is welcome
  • Ability to identify basic problems
  • Ability to resolve basic issues within the process
  • Knowledge where to find help to resolve an issue
  • Team player attitude is a must
  • Ability to work well under pressure
  • Continuous learning mindset
  • Capability to prioritize and efficiently handle various responsibilities
  • Adapting to change
  • Attention to detail