Customer Resolution Specialist

7 godzin temu


Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat
Job Title: Customer Issue Resolution Analyst

Job Summary:

3M is seeking a highly skilled Customer Issue Resolution Analyst to join our team. As a key member of our customer-facing team, you will be responsible for delivering high-quality service in Complaints/Disputes, Returns/Credits, and Credit & Collections Management and Resolution.

The Impact You'll Make:

  • Resolve customer complaints and disputes in a timely and efficient manner, ensuring high-quality service and meeting customer expectations.
  • Collaborate with internal teams, including Quality Teams and cross-functional members, to drive results and improve processes.
  • Utilize business process knowledge, procedures, and information to turn data into actionable insights, resolving customer issues effectively.
  • Work independently to meet targets and objectives, with guidance from senior coworkers, supervisors, and management as needed.
  • Manage end-to-end CIR processes, handling customer issues related to billing, collections, and complaint management, including disputes, returns, adjustments, and collection activities.
  • Partner with customers and internal clients to resolve delinquent and disputed accounts, using extensive telephone and email communication.
  • Develop solutions for moderately complex issues, demonstrating skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles.
  • Maintain data accuracy, respect deadlines, and follow designed process descriptions in SAP and Salesforce on daily work tasks.

Requirements:

  • Bachelor's degree or higher from an accredited university.
  • Minimum of 1-year combined experience in finance, analytics, pricing, customer service, or marketing.
  • Strong written and verbal English skills.
  • Experience with Excel skills, including familiarity with conditional formulas, vlookup, and pivot tables.
  • Ability to communicate in writing and verbally using local languages TBD.

What We Offer:

  • Competitive pay and benefits.
  • Private medical care.
  • Life insurance.
  • Retirement scheme.
  • Multisport card.
  • Opportunity to work globally as part of an international organization.
  • Work in a respectful, inclusive, and friendly environment with an open-door policy.
  • Professional training and onboarding package.
  • Supporting your professional development, possibility to gain certifications/co-founding studies.
  • Supporting your work-life balance through being a part of community groups, CSR actions, volunteering.
  • Internal integration events.
  • Holiday Bonus.

How to Apply:

For more details on what happens before, during, and after the interview process, check out the Insights for Candidates page at If you have further questions, please reach out to Max (our AI Virtual Assistant) via our Career Page.



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