Customer Service and Account Management Professional

4 dni temu

Kraków, Lesser Poland Motorola Solutions Pełny etat

Company Overview

Motorola Solutions is a leading provider of mission-critical communication solutions for public safety, commercial, and industrial organizations.

Salary: 120,000 PLN per year (dependent on experience), plus flexible working hours, hybrid mode, comfortable working conditions, competitive salary package, strong team-oriented culture, contract of employment, private medical & dental coverage, life insurance, multisport or MyBenefit vouchers, 1000 PLN for spectacles, employee Pension Plan (PPE), trainings and broad development opportunities.

Job Description

As a Customer Service and Account Management Professional, you will be responsible for handling inbound calls, chats, web inquiries, and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions' products and solutions. You will own non-technical requests and drive them through to resolution, work with the repair center on resolving issues around repair time, quality issues, or shipping, act as a focal point and liaise with customers, partners, engineers, and support managers, assist partners/prospective partners with questions on the PartnerEmpower program or related tools and training, provide administrative support to both partners and internal Motorola employees, make outbound calls as required by the Channel, Sales, and Marketing teams, profile newly applied partners, welcome newly accepted partners, and maintain contact with existing partners at regular intervals.

Required Skills and Qualifications

  • Excellent English and German language skills, both written and spoken
  • Sales-related and/or customer-oriented experience preferred
  • Excellent communication skills, both spoken and written, including listening, negotiating, and influencing
  • Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
  • High level of motivation with a will to succeed
  • Attention to detail

Benefits

  • Flexible working hours
  • Hybrid mode
  • Comfortable working conditions
  • Competitive salary package
  • Strong team-oriented culture
  • Contract of employment
  • Private medical & dental coverage
  • Life insurance
  • Multisport or MyBenefit vouchers
  • 1000 PLN for spectacles
  • Employee Pension Plan (PPE)
  • Trainings and broad development opportunities

Others

  • We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and do their best work to deliver on the promise of a safer world.
  • If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

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