Sales Team Coordinator

3 tygodni temu

Gdańsk, Pomerania, Polska TOPTALENT Pełny etat

Key Responsibilities:

  • Continuously review and manage absenteeism and attrition for all Sales Advisors in the team.
  • Monitor and review work performance of all Sales Advisors.
  • Conduct quarterly performance reviews and monthly 1:1 meetings.
  • Ensure Sales Advisors are recognized and rewarded for outstanding achievements.
  • Provide clear direction and guidance to the team to meet sales goals.
  • Foster a culture of open and honest communication within the team.
  • Maintain an environment that supports teamwork and collaboration.
  • Implement actions from employee satisfaction surveys and continuously review their effectiveness.
  • Coach, develop, and motivate Sales Advisors by providing necessary skills and knowledge.
  • Monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types.
  • Ensure timely communication of any client/campaign issues to the Operations Manager.
  • Take appropriate actions to improve client satisfaction survey scores.

Requirements:

  • Native/ fluent in Russian, both verbal and written, and a good command of English.
  • At least 1 year of experience in sales operations/Team Leading (ideally B2B), managing both internal and external stakeholders.
  • At least 3 years of professional experience in a BPO/Contact Centre environment.
  • A vibrant and resolute personality to successfully lead and coach a team.
  • Understanding of B2B sales operations and experience with sales KPIs.
  • Adaptability to a fast-paced international work environment and a drive to make an impact.
  • Effective task prioritization and time management skills, especially under pressure.

What We Offer:

  • An opportunity to collaborate with top brands in the market.
  • An attractive remuneration package.
  • Private medical healthcare.
  • An engaging role in shaping B2B sales for key partners.
  • Ongoing professional development opportunities.
  • Relocation support, if required.
  • A dedicated and motivated team.
  • A modern office environment equipped with modern workstations, free beverages, and fruits.

To explore this and other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

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