Customer Service Specialist with Spanish

1 dzień temu

Kraków, Lesser Poland VESUVIUS PRO Pełny etat
Job Title: Customer Service Specialist with Spanish

Vesuvius is a leader in molten metal flow engineering and technology, serving process industries that operate in challenging high temperature conditions. With over 100 years of history, we have grown to reach the level of a world leader in the production of refractory materials, and our products are considered the best in the world.

Our teams are made up of people with many years of experience, often passed down from generation to generation, and young people who are just starting their careers. From this diversity we draw the strength that sets us apart from others, and that has allowed us to keep operating for years in more than 50 locations across the world.

Job Responsibilities:
  • Cooperate daily with Sales, SCC Finance departments, Logistics, Product Managers, and Production to find the best solutions and meet customers' needs.
  • Create customer orders/contracts/offers & schedules in Vesuvius' ERP systems and coordinate documentation flow.
  • Provide post-sales support by handling customer communication regarding order status and delivery dates, as well as responsibility for some invoicing and payment elements.
  • Coordinate customized orders and special shipping requests from customers and Sales.
  • Cooperate daily with external suppliers to ensure material and product availability for Vesuvius customers.
  • Be the first point of reference for customer complaints and enquiries, with knowledge of basic VAT Determination Rules and Incoterms.
  • Identify possible improvements in Order Management and Customer Service processes.
Requirements:
  • At least 1 year of experience in a similar position (Order Management/Customer Service).
  • Bachelor's degree or equivalent.
  • Willingness to travel to the offices.
  • Strong knowledge of English (min. B2).
  • Strong knowledge of Spanish (min. B2).
  • Polish fluent speaker - preferred.
  • Good understanding of the 'End to End' order management process and of commercial elements, including customer due diligence, creation and maintenance of records, pricing administration elements etc. - preferred.
  • SAP system knowledge - preferred.
  • Excel knowledge - intermediate.
  • Strong communication and interpersonal skills, with a solid customer service mindset.
  • Open-mindedness and desire to learn.
  • Pro-activity and action-oriented approach, with strong problem-solving and decision-making skills, even under pressure.
  • Ability to work well in a team, and a positive attitude.
What We Offer:
  • Attractive compensation.
  • Private medical health care.
  • Lunch card.
  • Holiday allowance.
  • Internal referral program.
  • International work environment.
  • Creative atmosphere and great people.

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