Technical Product Support Specialist II

1 miesiąc temu

Kraków, Lesser Poland Sabre Pełny etat

Job Summary

Sabre is seeking a highly skilled Technical Product Support Specialist II to join our team. As a key member of our Pricing and Revenue Management team, you will be responsible for delivering high-quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, and revenue generator products.

Key Responsibilities

  • Providing specialized Pricing, Shopping, and Fares support to Sabre customers, suppliers, and partners
  • Analyzing mid to high complexity level air fares related issues in both real-time and certification environments using diagnostics and database visualization tools to determine and recommend corrective actions
  • Highlighting priority of required system fixes depending on financial impact and system's usability levels
  • Safeguarding Sabre's Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research
  • Supporting development and marketing staff by assisting with functionality questions, addressing testing issues, training on new products, and all delivery planning aspects for deployment of a service or product
  • Problem tracking and escalations to other technical levels and teams

Requirements

  • Strong analytical and problem-solving skills
  • Self-motivated, able to work under minimal supervision
  • Readiness to learn complex airline fares system
  • Excellent English communication skills
  • Excellent interpersonal and teamwork skills
  • Previous travel industry experience and Global Distribution System knowledge
  • Basic understanding of Sabre APIs

Benefits

  • 3 chosen days from the office in a week
  • Year-End-Break: enjoy additional fully paid days off during the last week of the year
  • Floating Holidays: use additional up to 2 days of paid time-off benefit
  • Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child
  • Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

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