Customer Relationship Management Specialist
3 dni temu
Job Description:
The CRM Coordinator will play a crucial role in developing and executing customer relationship management strategies, enhancing operational efficiency and customer satisfaction.
Main Responsibilities:
- Develop and manage CRM campaigns based on consumer insights, business objectives, and marketing strategies
- Monitor and assess the effectiveness of new campaigns to ensure accuracy and continuous improvement
- Create and manage consumer segments and targeting inline with global guidelines and localization objectives
- Manage consumer data base and implement marketing automation
- Identify and implement improvements to customer relationship processes
- Analyze customer data and trends to identify areas of improvement for targeted marketing campaigns
- Recommend solutions to improve customer experience
- Prepare reports to present findings to stakeholders
- Plan and control campaign budgets
- Collaborate with internal teams, including Brand, Consumer Activation, Sales, Finance, Legal, and IT
Requirements:
- University degree in business, marketing, economics, or IT
- At least 2 years of CRM experience: professional experience in execution of CRM strategist, lifecycle, and retention campaigns within an agency or at retail/FMCG
- Excellent English skills (verbal and written)
- Digital marketing principles and analytical thinking
- Strong analytical skills with experience in data analysis tools
- Experience with CRM tools e.g. ACS, CDP, UTM Tool
About Us:
Jti GBS Poland Sp. z o.o. offers a full-time employment contract, professional onboarding, individual development plans, a hybrid work model, attractive benefits, and more.
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