Customer Care Agent
2 miesięcy temu
Warszawa
NR REF.: 1188798
Twoje następne stanowisko
- Utrzymywanie i rozwijanie relacji z klientami, odpowiadanie na zapytania, zbieranie opinii i zapewnienie odpowiedniego poziom satysfakcji klienta.
- Przyjmowanie zamówień od klientów, analizowanie zakupu z informacjami w umowie i odpowiednie tworzenie i aktualizowanie zamówienia w systemie ERP.
- Wykonywanie połączeń wychodzących do klientów w celu monitorowania potrzeb, realizacji zamówienia, dostawy, reklamacji.
- Utrzymywanie relacji z przewoźnikami w celu monitorowania dostaw, dostarczania dokumentacji logistycznej i przekazywania informacji klientom.
- Tworzenie umów, rejestrowanie kontraktów, wystawianie wniosków o noty kredytowe i debetowe.
- Śledzenie listy płatności wymaganych do zapłaty na koniec miesiąca, zarządzanie miękkimi działaniami windykacyjnymi oraz zarządzanie fakturowaniem usług zgodnie z zasadami i obowiązującą umową.
- Zarządzanie i śledzenie reklamacji klientów.
Czego potrzebujesz, aby osiągnąć sukces?
- Znajomość języka angielskiego na poziomie pozwalającym na swobodną komunikację
- Znajomość języka francuskiego będzie dodatkowym atutem
- Doświadczenie w pracy w systemie SAP i MS Office
- Zorientowanie na klienta, empatia, proaktywność, pozytywne nastawienie
- Dobrze rozwinięte umiejętności komunikacyjne
- Umiejętność pracy w zespole i pracy w wielokulturowej organizacji
- Zorientowanie na szczegóły i dobra organizacja pracy
Co zyskujesz?
- Możliwość pracy w międzynarodowym środowisku
- Ubezpieczenie medyczne dla Pracownika i członków rodziny w Lux Med z bezpłatną opieką stomatologiczną i ubezpieczeniem w podróży zagranicznej
- Kafeteria My Benefit (Bony obiadowe, Karta sportowa itp.)
- Akademia językowa online go fluent (dostępna w 12 językach)
- Fundusz świadczeń socjalnych obejmujący dofinansowanie wypoczynku wakacyjnego
Co powinieneś zrobić?
Jeśli ta oferta jest idealna dla Ciebie, kliknij ‘Aplikuj’ i prześlij nam swoje aktualne cv.
Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
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