Customer Care Agent

2 miesięcy temu


Warszawa, Polska HAYS Pełny etat
Customer Care Agent
Warszawa
NR REF.: 1188798

Twoje następne stanowisko
  • Utrzymywanie i rozwijanie relacji z klientami, odpowiadanie na zapytania, zbieranie opinii i zapewnienie odpowiedniego poziom satysfakcji klienta.
  • Przyjmowanie zamówień od klientów, analizowanie zakupu z informacjami w umowie i odpowiednie tworzenie i aktualizowanie zamówienia w systemie ERP.
  • Wykonywanie połączeń wychodzących do klientów w celu monitorowania potrzeb, realizacji zamówienia, dostawy, reklamacji.
  • Utrzymywanie relacji z przewoźnikami w celu monitorowania dostaw, dostarczania dokumentacji logistycznej i przekazywania informacji klientom.
  • Tworzenie umów, rejestrowanie kontraktów, wystawianie wniosków o noty kredytowe i debetowe.
  • Śledzenie listy płatności wymaganych do zapłaty na koniec miesiąca, zarządzanie miękkimi działaniami windykacyjnymi oraz zarządzanie fakturowaniem usług zgodnie z zasadami i obowiązującą umową.
  • Zarządzanie i śledzenie reklamacji klientów.

Czego potrzebujesz, aby osiągnąć sukces?
  • Znajomość języka angielskiego na poziomie pozwalającym na swobodną komunikację
  • Znajomość języka francuskiego będzie dodatkowym atutem
  • Doświadczenie w pracy w systemie SAP i MS Office
  • Zorientowanie na klienta, empatia, proaktywność, pozytywne nastawienie
  • Dobrze rozwinięte umiejętności komunikacyjne
  • Umiejętność pracy w zespole i pracy w wielokulturowej organizacji
  • Zorientowanie na szczegóły i dobra organizacja pracy

Co zyskujesz?
  • Możliwość pracy w międzynarodowym środowisku
  • Ubezpieczenie medyczne dla Pracownika i członków rodziny w Lux Med z bezpłatną opieką stomatologiczną i ubezpieczeniem w podróży zagranicznej
  • Kafeteria My Benefit (Bony obiadowe, Karta sportowa itp.)
  • Akademia językowa online go fluent (dostępna w 12 językach)
  • Fundusz świadczeń socjalnych obejmujący dofinansowanie wypoczynku wakacyjnego

Co powinieneś zrobić?
Jeśli ta oferta jest idealna dla Ciebie, kliknij ‘Aplikuj’ i prześlij nam swoje aktualne cv.

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.

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