Customer Success Manager
2 tygodni temu
Apply with CV in English OR Polish.
Welcome to Mindgram, where innovation meets compassion, and every role contributes to enhancing mental well-being of people all around the world. Regardless of whether you're a developer, marketer, sales executive, or project manager, joining us means becoming a part of a passionate team dedicated to improving lives through technology and empathy. Explore our website here to learn more about our innovative journey
At Mindgram, we democratize the access to high-quality resources for individuals navigating life's challenges through our B2B2C SaaS platform. By joining our teams, you become a crucial part of creating Mindgram's product and culture that values mental health.
As a vital member of our team, you'll be responsible for ensuring smooth, transparent, and effective B2B Customer Success processes and support activities in Poland. You'll play a crucial role in executing and improving the client onboarding process, developing strong relationships with clients, and continuously gathering feedback to drive meaningful improvements. We are seeking a proactive and driven Polish-speaking professional excited to use AI in their daily job (ChatGPT Premium).
Your responsibilities:- Ensuring smooth, transparent, and effective Customer Success processes and customer support activities in Poland.
- Executing and improving the client onboarding process, ensuring that the customer has full knowledge about Mindgram's product and activities which can be critical to clients' success.
- Developing and maintaining strong and professional relationships with the client's stakeholders, creating relevant engagement strategies, operational services, training, and customer service, based on trust and transparency to enhance clients' satisfaction and prevent the churn.
- Actively and regularly gathering evaluating and analyzing customer feedback, needs, and metrics to suggest and implement relevant improvements in customer success processes.
- Managing special projects and events dedicated to the specific client, maximizing the desired outcome and results, as agreed with the client.
- Ensuring smooth and professional management of any clients' complaints or issues.
- At least2+ years of experience in B2B client services/account management, ideally in a SaaS/HR environment.
- Languages: Polish C2, English at least B2.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
- Demonstrated ability to gather and analyse customer feedback and metrics, and implement process improvements based on insights.
- Great organizational and time management skills.
- Self-starter with the ability to work independently as well as part of a team.
- Sales and negotiations skills.
- Experience using CRM systems.
- Experience with HRs as a target group/strong network in this field.
- Experience in implementing well-being programs.
- Basic graphic design skills - Canva, Adobe.
- Languages: Spanish or another additional language.
- Hubspot usage.
- Opportunity for Impact: Shape Mindgram's product, architecture, and culture while contributing to our vision of improving people's lives by democratizing holistic mental well-being through tech & science.
- Dynamic Environment: Join a start-up environment that values swift decision-making, allowing you to make a tangible impact and witness the fruits of your contributions.
- Supportive Culture: Experience a transparent and friendly work culture where your voice matters, your ideas will be noticed, fostering an environment that thrives on collaboration.
- Work-Life Synergy: Embrace flexibility with unlimited vacation days, remote work options, and adaptable working hours to maintain a healthy balance between work and personal life.
- Competitive Compensation: up to PLN gross/month on employment contract OR up to PLN on FV B2B (plus a commission in each case).
- Additional Benefits: Multisport, Luxmed, and full access to Mindgram's App - for you and your beloved one
We believe that every role, from developers to operations managers, plays a crucial part in enhancing mental health support for employees worldwide and you don't have to be a psychologist to make contribution. Join us in creating a workplace where well-being isn't just a benefit but a fundamental value we all uphold.
- 30 min. Phone/Video talk with Talent Partner OR Self Video-recording.
- Practical Part to prepare at your chosen time.
- 55 min. Interview with the Team Leader and Talent Partner.
- 55 min. Final Interview with the COO.
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