Customer Success Manager

2 tygodni temu

Warszawa, Mazovia, Polska Playtech Pełny etat

Customer Success Manager

Full-time

Company Description

About Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: &

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Product & Delivery team is looking for a loyal Customer Success Manager with excellent collaboration and problem-solving skills.

Job Description

Your influential mission. You will...

Be the primary point of contact for the operational management of Platform solution with Casino & Live games Build and maintain a deep understanding of client business, structure of the organization and forge relationships with key stakeholders through key inter-personal relationships Be responsible for a client KPI's related to PT products Act as voice of the customers within Playtech and balance business goals and share knowledge of licensee with Playtech colleagues and product stakeholders Manage game launches and marketing promotions to licensees Drive usage and upsell of Playtech tools, products and services Report on licensee marketing commitments and promotions related to Playtech products & services

Qualifications

Components for success. You...

Possess overall good understanding of BI, CRM, customer journey, A/B tests and segmentation Understand player-facing technology such as frontend and importance of promotions and player interaction via desktop, mobile and native channels Have and will maintain a good knowledge of e-commerce industry landscape and igaming competitors' products and developments Are ready to become an expert on Playtech products and USPs – eager to work with internal product stakeholders Are and will remain updated on regulatory frameworks and compliance

You'll get extra points for...

Good understanding of frontend development cycle Having experience with online e-commerce sector Experienced in working with CRM i.e Salesforce and good understanding of customer journey

Thrive in a culture that values...

Initiative-taking and confident approach at the workplace Global scope and inclusive working environment Constant learning and development opportunities Active lifestyle and mental well-being Fun and engaging company events

Additional Information

Product & Delivery Team
Our team plays a key role in supporting our licensees and providing professional knowledge and experience on Playtech and available partnered B2B products. Within our team, you will acquire overall expertise of Playtech's structure and products, while never having a routine day.

Playtech is an Equal Opportunity Employer hence all qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, or physical disability.

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