Service Desk Team Leader

2 tygodni temu

Warszawa, Mazovia, Polska DSV Road GmbH Pełny etat

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If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS. Your responsibilities

Provide leadership, coaching and mentoring to all assigned employees

Ensure timely and high-quality delivery of services as well as providing continuous improvements within area of responsibility

Development of assigned employees to deliver continually improved service to meet user needs and ensure user satisfaction

Ensure appropriate shift staffing by creating and maintaining the work schedule document

Distribute workload among all assigned team members

Our requirements

Experience in similar position (2-3 years at Service Desk, Help Desk, Customer Support)

English B2 level or above

Understanding of the ITIL methodology (certification as advantage)

Good general IT understanding and a will to expand this knowledge

Experience with ITSM/ticketing systems like ServiceNow, Remedy, Cherwell

What we offer
  • Employment contract
  • Private medical care
  • Buddy
  • Work-life Harmony
  • Comfortable ergonomic office
  • Internal training catalogue
  • Culture of feedback
  • Internal transition program
  • Holiday gifts
  • Sport groups
  • Bike parking
  • Electric vehicle chargingstation

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of aprogressiveand versatile organisation, we'll support you and your need to achieve your potential and forward your career.

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