Team Lead Service Desk

2 tygodni temu

Warszawa, Mazovia, Polska ECCO Sko AS Pełny etat

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Job Openings

Keep an eye on this page where all available jobs will be featured. Please note that we do not receive unsolicited applications.

Are you ready for the new challenges?

Join our organization in Warsaw and help us build the best in class global IT function that is technologically sound, future proof and can react quickly to ever-changing demands

Some career choices have more impact than others. When you join ECCO, you become part of a global family where we value people who do things differently. BE DIFFERENT AND FIT IN

We are looking for a detail-oriented, effective, and experienced team lead for our Global IT ServiceDesk team in Poland. One of your primary roles will be to lead our service desk team in Poland. Motivating, planning and listening to your teams requirements while understanding the business needs is crucial to succeed in this position. Moreover you will coordinate our retail area as well. Your focus will be support of retail between the different teams in Global IT.

Responsibilities:

  • Lead and motivate the team in order to secure efficiency
  • Resource management and keeping the engagement/job satisfaction on a high level
  • Collaborate and engange with other leads and stakeholders to understand the strategy, initiatives etc. in order to convey the message to your team
  • Focus that the local team is part of the global team ensuring that we all move together as ONE global team
  • Participation in yearly objectives setting and performance reviews (together with your manager)
  • Collaboration and follow up with other IT areas and teams – pulse check
  • Cooperating with teams/external partners on IT projects
  • Quality assurance in terms of the agreed SLA's
  • Coordinate overall support of retail area between the different teams in Global IT
  • Engage with relevant stakeholders to understand the support needs of the business and communicate this with the relevant teams in IT
  • Understanding the landscape and the solutions for retail area and suggest improvements in collaboration with the retail solution architect
  • Coordinating retail related major incidents and driving/co-driving problem management Requirements :
    • Strong leadership and team management skills
    • Relevant experience working in an international company (advantage)
    • Understanding basic computer systems e.g. office 365, hardware/software etc.
    • Experience with retail store solutions (POS application, back office, in-store mobile apps)
    • Experience with MS Dynamics365 POS will be an asset
    • Familiarity with desktop, notebook and handheld devices
    • Ability to analyse complex issues advising team on best practices when/if needed
    • Independent, cooperative, flexible, creative – can engage with stakeholders/employees on all levels
    • Understanding ITIL principles/best practices (advantage)
    • Understanding agile methodologies and practices (advantage)
    • Good communication and problem-solving skills
    • Ability to work collaboratively with other teams and stakeholders
    • Quality and deadline oriented
    • Ability to read, write and speak English at a proficient level

Imagining yourself at ECCO? Get a glimpse of what your new exciting career entails on ECCO Careers

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.

Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you're curious, passionate and ready to make an impact, you'll fit right in.

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