HR Service Desk Analyst
2 tygodni temu
THE OPPORTUNITY
The HR Service Desk Analyst works within our HR Service Desk Team as the first point of contact for all Partners and Employees, responding to HR enquiries and requests via various customer channels including email, employee portal, telephony, and chat (when technologies permit). You will carry out all tasks within specified time scales in order to meet our Service Level Agreements, follow departmental procedures, and ensure all interactions are accurately logged within our HR Case Management (CRM) system for audit, compliance, and quality purposes.
You will ensure that the customer experience is outstanding by delivering excellent customer service; managing all queries positively, efficiently, and accurately; maintaining data protection; handling sensitive and confidential information appropriately; and working closely with internal teams and departments to secure the right resolution for our Partners and Employees. In some instances, you may be required to deal with customers external to DLA Piper, such as former employees, recruitment agencies, and third-party suppliers.
The HR Service Desk team supports Europe, the Middle East, South Africa, Morocco, and Asia. We are currently working on expanding its global reach and processes.
MAIN DUTIES AND RESPONSIBILITIES
Responsible for dealing effectively with queries from Partner and Employee populations via various customer channels.At all times conveying a professional and efficient attitude following customer service standards.Sign post and help educate the business on how they can navigate to/access on-demand (self-serve) HR knowledge and content.To accurately resolve as many, if not all, queries as possible during the first initial contact.Interact with various HR teams and escalate cases where appropriate as per the escalation guidelines/ways of workingTo be proactive to customer needs and actively participate in customer service improvement activities and initiatives.To understand and work towards achieving standards set within the Service Level Agreements (SLA) and GSC Key Performance Indicator (KPI) requirements.To provide clear, concise and accurate information to Partner and Employee populations ensuring that all interactions are accurately logged within the HR CRM system.Support other internal departments in achieving their KPI's in respect of query resolutions.To construct suitable responses to queries from Partner and Employee populations at varying levelsTo attend and actively participate in all training requiredFlexibly process multiple enquiries across multiple customer channels.Adherence to company internal policies and controls including guidelines laid out under the GDPRMake recommendations for improvements to Tier 0 (HR portal content) areas where requiredMaintain a basic awareness of statutory regulations in supported countries.Participation in Knowledge TransferABOUT YOU
Previous experience within a customer service role Previous experience within an HR/payroll/finance/ c Service centre environment is desirable Excellent communication and customer service skills The ability to work within a team Numerate and methodical The ability to multitask and work under pressure Experience of using HR CRM technology, ServiceNow would be desirableABOUT US
DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.
OUR VALUES
In everything we do connected with our People, our Clients and our Communities, we live by these values:
Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfullyBe Collaborative – we are proactive, passionate team players investing in our relationshipsBe Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutionsBe Exceptional – we are strategic and driven, exceeding standards and expectationsDIVERSITY AND INCLUSION
At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone's voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.
Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that's why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.
HYBRID WORKING
We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.
PRE-ENGAGEMENT SCREENING
In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.
4505 | Poland | WarsawApply-
It Service Desk
2 tygodni temu
Warszawa, Mazovia, Polska Knowit Poland Sp. Z O.o. Pełny etatTechnologies-expected : Windows Server MS Office technologies-optional : i OS Android Jira Confluence Google Chrome Microsoft Edge Any Desk Service Now Team Viewer Microsoft Remote Desktop Zendesk Power Shell Bash Python VMware AWS about-project : Do nowego projektu poszukujemy osób, które dołączą do nas na stanowisko IT Service Desk i zaopiekują się...
-
IT Service Desk Operator
2 tygodni temu
Warszawa, Mazovia, Polska Digital Trans4ormation s.r.o. Pełny etatStart date: 01/07/2024 End date: 30/06/2027 Location: Warsaw, On-site (99%) Job Description:Operation of a qualified IT hotline as first level support.Tasks: 1. Provide information and guidance to users on IT services provided, hardware and software used, IT security. 2. Assist users in the operation of standard hardware and software as well as all...
-
IT Service Desk Team Lead
2 tygodni temu
Warszawa, Mazovia, Polska HTH Recruitment Pełny etatIT Service Desk Team Leader About the Job:For one of the leading retail companies, we are seeking an IT Service Desk Team Leader to join our team in Warsaw and help us build the best-in-class global IT function that is technologically sound, future-proof, and can react quickly to ever-changing demandsWe are looking for an effective and experienced team...
-
Specjalista ds. Service Desk
2 tygodni temu
Warszawa, Mazovia, Polska Ruch S.A Pełny etatSpecjalista ds. Service DeskTwój zakres obowiązkówBezpośrednie wsparcie użytkowników w zakresie rozwiązywania problemów IT Obsługa systemu Service Desk - rejestracja zgłoszeń od użytkowników w systemie, opisywanie i kategoryzowanie zgłoszeń Realizowanie zleconych zgłoszeń serwisowych oraz rozwiązywanie incydentów w ramach obowiązujących...
-
Service Desk Team Leader with English
2 tygodni temu
Warszawa, Mazovia, Polska Cyclad Pełny etatService Desk Team Leader with English (junior) Published on: For our customer, leader on the industrial real estate market, we are looking for Junior Service Desk Team Leader with English.Project information:Office location: WarsawWorking model: hybrid 2+3Working hours: Monday-Friday/shifts between 7:00 -18:30 (8 hours per day)Type of employment: long-term...
-
IT Service Desk Specialist
2 miesięcy temu
Warszawa, Mazovia, Polska Nordea Bank Pełny etatJob ID: 8185 Please scroll down to find the text of the announcement in English. Dear Candidate, we would like to inform you, that employment on this position will be possible the earliest in May 2024.Drogi Kandydacie, chcielibyśmy Cię poinformować, że zatrudnienie na tym stanowisku będzie możliwe najwcześniej w maju 2024. W Nordea wykorzystujemy moc...
-
IT Service Desk Specialist
2 tygodni temu
Warszawa, Mazovia, Polska Nordea Bank Pełny etatJob ID: 8185 Please scroll down to find the text of the announcement in English. Dear Candidate, we would like to inform you, that employment on this position will be possible the earliest in May 2024.Drogi Kandydacie, chcielibyśmy Cię poinformować, że zatrudnienie na tym stanowisku będzie możliwe najwcześniej w maju 2024. W Nordea wykorzystujemy moc...
-
IT Service Desk Specialist
4 tygodni temu
Warszawa, Mazovia, Polska Nordea Bank Pełny etatJob ID: 8185 Please scroll down to find the text of the announcement in English. Dear Candidate, we would like to inform you, that employment on this position will be possible the earliest in May 2024.Drogi Kandydacie, chcielibyśmy Cię poinformować, że zatrudnienie na tym stanowisku będzie możliwe najwcześniej w maju 2024. W Nordea wykorzystujemy moc...
-
Senior IT Service Desk specialist
2 tygodni temu
Warszawa, Mazovia, Polska HTH Recruitment Pełny etatSenior IT Service Desk Specialist We are seeking a dedicated and experienced Senior IT Service Desk Specialist to the team to provide exceptional hardware and software support to employees. As a Senior IT Service Desk Specialist, you will play a crucial role in managing escalated user queries, offering guidance and solutions for hardware and software issues,...
-
Service Desk Team Leader
2 tygodni temu
Warszawa, Mazovia, Polska DSV Road GmbH Pełny etatPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. PLEASE REMEMBER TO CLICK "APPLY"...
-
Service Desk Specialist with German and English
2 tygodni temu
Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etatPosługujesz się biegle językiem niemieckim? Sprawnie komunikujesz się w języku angielskim? Posiadasz doświadczenie zdobyte na podobnym stanowisku? Mamy pracę dla Ciebie na stanowisku Service Desk Specialist with German and English w organizacji specjalizującej się w dostarczaniu rozwiązań technologicznych dla sektorów: bankowego, finansowego oraz...
-
service desk specialist with german and english
2 tygodni temu
Warszawa, Mazovia, Polska Randstad Pełny etatPosługujesz się biegle językiem niemieckim? Sprawnie komunikujesz się w języku angielskim? Posiadasz doświadczenie zdobyte na podobnym stanowisku? Mamy pracę dla Ciebie na stanowisku Service Desk Specialist with German and English w organizacji specjalizującej się w dostarczaniu rozwiązań technologicznych dla sektorów: bankowego, finansowego oraz...
-
HR Data Analyst
1 miesiąc temu
Warszawa, Mazovia, Polska Evolution Pełny etatCompany DescriptionEvolution is a world-leading innovator in product development and advanced IT solutions for online casinos.We are a multinational B2B product and service provider with an extensive track record of number 1s and are always looking for great people to help us create the next big product hit.Founded in 2006, we've grown to a diverse group of...
-
HR Data Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Evolution Pełny etatCompany DescriptionEvolution is a world-leading innovator in product development and advanced IT solutions for online casinos.We are a multinational B2B product and service provider with an extensive track record of number 1s and are always looking for great people to help us create the next big product hit.Founded in 2006, we've grown to a diverse group of...
-
HR Data Analyst
4 tygodni temu
Warszawa, Mazovia, Polska Evolution Pełny etatCompany DescriptionEvolution is a world-leading innovator in product development and advanced IT solutions for online casinos.We are a multinational B2B product and service provider with an extensive track record of number 1s and are always looking for great people to help us create the next big product hit.Founded in 2006, we've grown to a diverse group of...
-
Junior GSD Analyst with French
2 tygodni temu
Warszawa, Mazovia, Polska Mettler-Toledo Pełny etatJunior GSD Analyst with French at Mettler-Toledo / Pracuj w IT Strona Główna Pozostale-oferty Junior GSD Analyst with French Ogłoszenie archiwalne, może być już nieaktualne. Junior GSD Analyst with French Lokalizacja:Warszawa Ogłoszenie Bezpośrednie Szczegóły oferty: Your role:- Act as a single point of contact for phone calls and tickets from...
-
Service Desk Agent with English
2 tygodni temu
Warszawa, Mazovia, Polska Schenker Technology Center Warsaw Sp. Z o.o. Pełny etatJob Title: IT Support Specialist at DB SchenkerResponding to first level support requests through various channels like portal, phone, or email. Recording call details in the incident management tool.Interacting with IT Users in a polite and professional manner.Diagnosing client issues using checklists and training, utilizing remote access to troubleshoot,...
-
Service Desk Agent with English
2 tygodni temu
Warszawa, Mazovia, Polska dbschenker Pełny etatJob Title: First Level IT Support Specialist Company: DB Schenker Your Responsibilities Responding to first level support requests through various channels such as portal, phone, or email and documenting call data in the incident management tool. Communicating with IT Users in a professional and polite manner. Diagnosing client issues using checklists and...
-
HR Data Analyst
2 tygodni temu
Warszawa, Mazovia, Polska Evolution Pełny etatJob DescriptionWe are currently seeking an HR Data Analyst to join our People Services and Technology team. This full-time office-based role involves:processing, analyzing, and cleaning large datasets to uncover insights related to people metrics and HR initiatives,performing predictive analyses to spot future trends,generating reports to communicate data...
-
Hr Operations Analyst With German
2 tygodni temu
Warszawa, Mazovia, Polska Johnson Controls International Pełny etatWhat you will do Do you have an eye for detail and like to communicate with different management levels or employees? Would you like to learn Workday (HR system) upside-down? This is a magnificent opportunity for you to step into the HR world and practice your German language.HR Operations Analyst is responsible for providing administrative and transactional...
