Customer Service Representative with Swedish @

2 tygodni temu

Katowice, Polska Arche Consulting Pełny etat

Benefits:
stable employment with a full-time contract,
hybrid model from modern office,
training in customer service and our products,
work in a dynamic team in an international environment,
competitive salary,
opportunities for professional development within the company.

bilingual proficiency in Swedish is required (B2/C1 level),
good knowledge of English (min. B2 level),
min. one year experience in customer service/order management area (especially SSC/BPO) - nice to have,
excellent communication skills, both verbal and written,
strong problem-solving abilities and a customer-centric mindset,
ability to work in a fast-paced environment and adapt to changing priorities,
detail-oriented with strong organizational skills.

Benefits:
stable employment with a full-time contract,
hybrid model from modern office,
training in customer service and our products,
work in a dynamic team in an international environment,
competitive salary,
opportunities for professional development within the company.
,[contact with the customer in Swedish and English to determine the details of product delivery from order to collection,, process customer orders in an accurate and timely manner,, assist customers in English and Swedish, addressing inquiries, resolving issues, and providing product/service information,, ensure customer satisfaction by providing empathetic and timely solutions,, maintain accurate customer records and documentation,, collaborate with team members to continuously improve service processes,, uphold the company's commitment to excellence in order management

] Requirements:

Communication skills, MS

Office Additionally:
Private healthcare, MyBenefit, Dofinansowanie do kursów językowych, Ubezpieczenie na życie.

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