Customer Success Specialist
2 miesięcy temu
W Eternis pomagamy ludziom lepiej pracować na aplikacjach takich jak Bolt, Bolt Food, FREENOW, Glovo, Uber, Uber Eats, Wolt i innych, które są liderami transformacji mobilności oraz usług dostawczych w polskich miastach. Poprzez nasze działania, pomagamy ludziom szukającym elastycznych form pracy. Oferujemy im nowe możliwości kształtowania własnych zarobków i ustalania godzin i warunków pracy. Jako niekwestionowany lider na polskim rynku, rozliczamy tygodniowo 10 000 kierowców i kurierów w całej Polsce, zarządzamy flotą ponad 6 000 samochodów i świadczymy usługi w ponad 6 językach.
Dołącz na stanowisko Customer Success Specialist w oddziale w Katowicach w jednej z najszybciej rozwijających się firm fintech w obszarze urban mobility w Europie. Pracując z nami, będziesz mieć okazję współpracować z renomowanymi markami takimi jak Bolt, FREENOW, Glovo, Uber oraz Wolt.
- Udzielanie informacji, odpowiadanie na pytania oraz wsparcie klientów (osobiście, telefonicznie, mailowo, w social media),
- Sprzedaż usług oraz wprowadzanie danych do systemów,
- Obsługa systemów informatycznych do zarządzania danymi klientów i monitorowania zadań,
- Współpraca z działami logistyki, sprzedaży, marketingu i technicznym,
- Przygotowywanie raportów dotyczących obsługi klienta,
- Dbanie o wysoką jakość obsługi klienta,
- Uczestnictwo w szkoleniach i śledzenie trendów na rynku.
- Wcześniejsze doświadczenie w obsłudze klienta,
- Dyspozycyjność w pełnym wymiarze godzin,
- Prawo jazdy kat. B,
- Dobra znajomość języka angielskiego oraz języka ukraińskiego/rosyjskiego,
- Znajomość pakietu MS Office (w szczególności MS Excel),
- Dobra organizacja pracy oraz samodzielność w działaniu,
- Zaangażowanie i pozytywne podejście.
- ☀️ Pracę stacjonarną od poniedziałku do piątku w godzinach 9-17,
- Dofinansowanie do pakietu MultiSport: wspieramy aktywny styl życia
- Prywatna opieka medyczna: komfort i bezpieczeństwo naszych pracowników są dla nas najważniejsze
- Dofinansowanie do szkoleń podnoszących umiejętności językowe: Wierzymy w ciągły rozwój, dlatego wesprzemy Cię w poszerzaniu Twoich kompetencji językowych
- Niezbędne narzędzia do pracy: Zapewniamy Ci wszystko, czego potrzebujesz do efektywnego działania, w tym laptop i telefon
- Brak dress code’u: U nas liczy się Twój profesjonalizm i zaangażowanie
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