Customer Success Specialist

2 miesięcy temu


Katowice, śląskie, Polska Eternis Pełny etat

W Eternis pomagamy ludziom lepiej pracować na aplikacjach takich jak Bolt, Bolt Food, FREENOW, Glovo, Uber, Uber Eats, Wolt i innych, które są liderami transformacji mobilności oraz usług dostawczych w polskich miastach. Poprzez nasze działania, pomagamy ludziom szukającym elastycznych form pracy. Oferujemy im nowe możliwości kształtowania własnych zarobków i ustalania godzin i warunków pracy. Jako niekwestionowany lider na polskim rynku, rozliczamy tygodniowo 10 000 kierowców i kurierów w całej Polsce, zarządzamy flotą ponad 6 000 samochodów i świadczymy usługi w ponad 6 językach.


Dołącz na stanowisko Customer Success Specialist w oddziale w Katowicach w jednej z najszybciej rozwijających się firm fintech w obszarze urban mobility w Europie. Pracując z nami, będziesz mieć okazję współpracować z renomowanymi markami takimi jak Bolt, FREENOW, Glovo, Uber oraz Wolt.


Obowiązki:
  • Udzielanie informacji, odpowiadanie na pytania oraz wsparcie klientów (osobiście, telefonicznie, mailowo, w social media),
  • Sprzedaż usług oraz wprowadzanie danych do systemów,
  • Obsługa systemów informatycznych do zarządzania danymi klientów i monitorowania zadań,
  • Współpraca z działami logistyki, sprzedaży, marketingu i technicznym,
  • Przygotowywanie raportów dotyczących obsługi klienta,
  • Dbanie o wysoką jakość obsługi klienta,
  • Uczestnictwo w szkoleniach i śledzenie trendów na rynku.


Oczekiwania:
  • Wcześniejsze doświadczenie w obsłudze klienta,
  • Dyspozycyjność w pełnym wymiarze godzin,
  • Prawo jazdy kat. B,
  • Dobra znajomość języka angielskiego oraz języka ukraińskiego/rosyjskiego,
  • Znajomość pakietu MS Office (w szczególności MS Excel),
  • Dobra organizacja pracy oraz samodzielność w działaniu,
  • Zaangażowanie i pozytywne podejście.


Oferta:
  • ☀️ Pracę stacjonarną od poniedziałku do piątku w godzinach 9-17,
  • Dofinansowanie do pakietu MultiSport: wspieramy aktywny styl życia
  • Prywatna opieka medyczna: komfort i bezpieczeństwo naszych pracowników są dla nas najważniejsze
  • Dofinansowanie do szkoleń podnoszących umiejętności językowe: Wierzymy w ciągły rozwój, dlatego wesprzemy Cię w poszerzaniu Twoich kompetencji językowych
  • Niezbędne narzędzia do pracy: Zapewniamy Ci wszystko, czego potrzebujesz do efektywnego działania, w tym laptop i telefon
  • Brak dress code’u: U nas liczy się Twój profesjonalizm i zaangażowanie





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