Customer Experience Specialist – Software Adoption

1 miesiąc temu


Katowice, Polska SmartBear Pełny etat
Unlock Your Potential at SmartBear

We are seeking a skilled Customer Success Engineer to join our team in Galway, Ireland. As a key member of our Customer Success Engineering team, you will play a critical role in driving customer adoption and success with our innovative software solutions.

About the Role

The successful candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer experiences. You will be responsible for working closely with customers to understand their needs, providing expert guidance on software implementation, and ensuring seamless integration with our technology portfolio.

Key Responsibilities
  • Develop and maintain strong relationships with customers to drive adoption and satisfaction
  • Provide technical expertise and training to customers on our software solutions
  • Collaborate with cross-functional teams to identify customer pain points and develop targeted solutions
  • Analyze customer feedback and provide actionable insights to inform product development
Requirements
  • Bachelor's degree in Computer Science or related field
  • Minimum 4 years of experience in customer-facing roles with a technical focus
  • Strong technical skills in API Lifecycle, Observability, Performance Testing, Test Management, or UI Testing
  • Excellent communication and interpersonal skills
What We Offer
  • A competitive salary range: €60,000 - €80,000 per annum
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
Why Join SmartBear?
  • We're a leader in the software testing and delivery space, with a reputation for innovation and excellence
  • Our team is passionate about delivering exceptional customer experiences and driving business results
  • We offer a flexible and remote-friendly work environment


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