Client Account Coordinator

2 tygodni temu

Warszawa, Mazovia, Polska Mercer Pełny etat

Mercer is seeking candidates for the following position based in Poland:

Client Account Coordinator (Global Benefits Management)

What can you expect?

The purpose of this role is to provide implementation and ongoing support to new and existing GBM clients, as well as internal parties by serving as a client coordinator and business process subject matter expert. Responsibilities include executing account management as part of a client delivery team, proactively assessing and addressing client and business needs.

What is in it for you?

  • Opportunity to work in a dynamic and truly global team and role
  • Many development and on-the job learning opportunities
  • Competitive salary
  • Business casual dress code, integration and wellbeing events (for the time being executed fully online)
  • Attractive benefits package (including private health care, flex benefits package: prepaid restaurant or shopping card topped up every month, prepaid sports & culture card or a Multisport card; language course co-financing, unlimited access to online learning platform, retirement plan)
  • Multilingual community with inclusive atmosphere
  • Flexible working hours and a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis
  • Comfortable office in Warsaw city center (Al. Jerozolimskie 98, Pl. Zawiszy area)

We will count on you to:

  • Support the execution of client benefit strategy and ensure client satisfaction with underlying services
  • Serve as the day-to-day point of contact for multinational clients, as well as internal parties such as brokers, on client deliverables and educate them on best practices
  • Provide sales support to the GBM Commercial Team in the strategic selling process as a delivery subject matter expert
  • Manage the full on-boarding and implement process with new GBM clients
  • Conduct regular status update calls and annual overview meetings with clients
  • Work closely with admin team on client's projects
  • Report and explain policy data as well as policy renewal outcomes to your global or regional client contacts
  • Serve as a subject matter expert for all operational processes (implementation, ongoing, and renewals)
  • Receive inbound inquiries from clients and brokers in need of solution assistance

What you need to have:

  • Client facing experience
  • Ability to build and sustain strong relationships with clients and internal stakeholders
  • Project Management and organizational skills with the ability to prioritize and manage multiple projects simultaneously
  • Strong communication and presentation skills
  • Client focus and problem solving skills
  • Excellent command of spoken and written English (Polish is not required)
  • Proficient with MS Office and general ease with different systems
  • Good analytical skills and strong attention to details

What makes you stand out:

  • Knowledge and experience in employee benefits and/or general insurance area
  • Team player combined with the ability to work independently with minimal supervision
  • People management experience

If you would like to apply for this position, please send in your application in English.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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