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NDC Customer Engagement Technical Manager

4 miesięcy temu

Kraków, Polska Sabre Pełny etat

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

The NDC ProgramManager is part of the Travel Solutions NDC distribution product team responsible for formulating project plans & driving the execution of tasks across various components within our program such as; Customer (internal & external) enablement, Capability release notifications, Customer activation processes &new Airline Implementations.

This position is the “Gateway” into Sabre’s echo system of possibilities, which is designed to expand our customers reach around the world, by offering high availability services on a stable, scalable and proven/trusted platform.

A successful candidate will be able to build positive relationships with internal & external partners / stakeholders. You will be the first point of contact, ensuring that partners & stakeholdersremainaligned withprogram objectives bymanaging expectations around timelines for deliverables and product capabilities.

To succeed in this role, you’ll need to communicate well, be exceptionally well organized and multi-task under tight deadlines. Experience in sales, customer service, project management and product developmentmethodologies, are an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you. 

Sabre Travel Solutions  is looking for a talented Technical Program Manager

This is an exciting opportunity to join the Sabre NDC distribution product team, which is comprised of a select and highly skilled group of individuals, charged with the execution of a core corporate imperative at the heart of the Sabre echo system, to develop Sabre’s next generation of retailing, distribution, and fulfillment enabled services, based on IATA New Distribution Capability (NDC). 

What will you achieve?

Technical Program Manager is an important member of the NDC Customer Engagement team supporting technical aspects of the NDC implementation efforts. This role requires individual to performtechnical analysisand testing of airline NDC solution via Sabre’s NDC capabilities and ensure they are completed when expected and within budget. Technical ProgramManager is responsible for analysis of airline NDC APIs and testing of airline solution (APIs and SR360) andis responsible forliaising internally and externally stakeholders following the engagement framework and process.

Role and Responsibilities:

- Analysis and testing of airline NDC APIs via postman and SR360 

- Predict resources needed to reach objectives and manage resources in an effective and efficient manner

- Prepare budget based on scope of work and resource requirements

- Develop and manage a detailed project schedule and work plan

- Provide project updates, analysisand reports on a consistent basis to various stakeholders about strategy, adjustments, and progress

- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables

- Utilize industry best practices, techniques, and standards throughout entire project execution

- Monitor progress and adjust as needed using preferred methodology

- Measure project performance to identify areas for improvement

- Adopt and refine theNDC operating model ensuring reliable and predictable outcomes

- Manage and drive the NDC customer pipeline, including new opportunities and RFP management

- Ability to present Sabre NDC high level solution to target customers and internal stakeholders

- Work closely with Marketing on Go-To-Market “story” as it relates to the NDC Roadmap and all supporting activities required to coordinate and drive roll-out.

- Coordinate closely with agencies and airlines throughout implementations

- Manage and prepares Executives and Leadership presentations around Roadmap and Investment planning and forecast

- Co-ordinate customer engagement implementation analysis and formulate project plans associated to the outcome

- Identify initial solution requirements through discovery sessions with customers

- Drive multiple concurrent projects from initial customer engagement through to implementation and business as usual state

​ Qualifications and Education Requirements:

- Minimum 8-10 years of relevant work experience

- Degree in relevant field

- Impeccable oral and written communication skills, with the ability to creatively tell stories and adjust tone and style based on communication channel

- Ability to work under tight deadlines

- API analysis and SR360 experience highly desired

- Project Management Professional (PMP) certification preferred

- Proven ability to solve problems creatively

- Strong familiarity with project management software tools, methodologies, and best practices

- Experience seeing projects through the full life cycle

- Excellent analytical skills

- Strong interpersonal skills and extremely resourceful

- Proven ability to complete projects according to outlined scope, budget, and timeline

- Must have an affinity for the travel and technology industry

- General knowledge of the IATA NDC standard an Airline/Agency product offering

Must Have Skills:

- Comfortable in fast changing environment, with frequently changing demands, building and managing relationships with cross business and technology stakeholders

- Customer first oriented approach, with sensitivity towards cultural differences around the world

- Motivate others to sprint towards aggressive goals in ways that engender excitement and ownership.

- Experience in hypothesis driven outcomes, using data and research to help inform and drive sound business/market decisions.

- Previous experience with customer engagement management, marketing or sales

- Highly proficient with Microsoft product suite

Nice To Have Skills:

- Working experience in IT Project Management under agile principles

- Working knowledge of Rally, MS Teams, Salesforce and CRM/project management software

- Ability to travel up to 25% for customer and industry meetings, as well as NDC/Sabre events

Work arrangement s

· Hybrid working mode; 3 chosen days from the office in a week

· Flexible working hours: maintain your work-life balance by adjusting your working hours to your needs

Paid time off

· Year-End-Break:  enjoy additional fully paid days off during the last week of the year

· Floating Holidays: use additional up to 2 days of paid time-off benefit 

· Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

· Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

· My Benefit platform/Multisport card:  enjoy the benefit cafeteria system and use popular sport card

· Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

· Employee Capital Plans:  profit from long-term saving scheme co-financed by Sabre and the State Treasury

· Baby Bonus:  benefit from one-time allowance on childbirth or adoption 

· Say Thanks program:  collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

· Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

· Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

· Employee Assistance Program: find help in free, confidential program with a certified counselor

· Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvellowhich will help you manage stress, exercise, sleep and more

· Life insurance: sign up for free, high coverage life insurance program

Career development

· English & Polish lessons: improve your language skills during lessons led by native speakers

· Professional development:  enjoy access to Udemy learning platform as well as join Sabre live learning sessions

· Certification and tuition reimbursement

· Our Communities:  join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVET and many more)

And more

· Car and bike parking including electric scooter charging station: use them free of charge 

· Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

· No dress code

· Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

· Attractive Referral Bonus:  earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

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