Customer Service National Accounts Specialist

6 miesięcy temu


Warsaw, Polska Brambles Pełny etat

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Dbamy o naszych pracowników, CHEP znalazł się na liście Top Employer w Polsce, a także na liście Global Top Employer wśród 15 innych firm. Nasi pracownicy najbardziej cenią sobie możliwości rozwoju, jakie daje im CHEP, możliwość pracy w międzynarodowych projektach, możliwość zdobycia doświadczenia w różnych działach wewenątrz firmy. Wszystko to w naprawdę miłym i przyjaznym środowisku, które chcemy, abyś czuł od początku swojej przygody z nami. W tym roku znaleźliśmy się na #3 miejscu wśród najbardziej zrównoważonych firm na świecie

Co oferujemy:

Możliwość rozwijania swoich umiejętności i zrozumienia biznesu w światowej firmie logistycznejUdział w międzynarodowych projektachMożliwość budowania swojej niezależności i odpowiedzialnościWsparcie na każdym etapie karieryNa późniejszym etapie samodzielność w działaniu z realnym wpływem na organizacjęAtrakcyjne wynagrodzenie podstawowe z premią roczną i benefitami (m.in. dodatek transportowy, prywatna opieka medyczna, karta multisport, dodatkowe ubezpieczenie na życie, 3 dni płatnego urlopu na wolontariat)Świętujemy nasze sukcesy doładowaniem na karte lunchową oraz imprezami

Będziesz wspierać przedstawicieli ds. obsługi klienta w zarządzaniu kontami jako osoba pierwszego kontaktu dla wszystkich połączeń przychodzących (klienci, agenci przekierowujący, centrum obsługi itp.).

Twoje przyszłe wyzwania:

Identyfikowanie przyczyn problemów i zapobieganie ich ponownemu wystąpieniu;Koordynacja zamówień klientów krajowych.Celem jest profesjonalne, szybkie i kompetentne rozwiązywanie zapytań klientów lub prawidłowe przekazywanie ich do innych działów CHEP;Zestawianie i formatowanie miesięcznych raportów, w tym danych i wykresów;Koordynowanie przepływu i przetwarzania nowych kont, w tym monitorowanie postępów;Analiza, strukturyzacja i przygotowanie wszystkich przychodzących zapytań klientów w celu dalszego rozwoju proaktywnych usług dla klientów;

Kogo szukamy:

Wykształcenie wyższe0,5 - 1 roku w dziale sprzedaży i obsługi klienta w firmie usługowej, gdzie analiza i dbałość o szczegóły były kluczowym czynnikiem sukcesuZnajomość pakietu Microsoft Office, w szczególności ExcelPraca w zespole obsługi klienta, który koncentruje się wyłącznie na badaniu i analizie danych w celu rozwiązywania problemów.Doświadczenie w bezpośrednim kontakcie z klientemSilne umiejętności językowe - polski i angielski (B1/B2)

Preferred Education

Bachelors

Preferred Level of Work Experience

Less than 1 year

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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