IT Service Manager

4 tygodni temu

Gdańsk, Polska b2bnetwork Pełny etat

Detailed description of work task to be carried out

  • Oversee the external vendors to allow IT services for internal and external customers.
  • Automate processes and drive continual service improvement, based on application performance.
  • Provide technical expertise on complex technical issues and guide your team in solving problems. Working together with Service Leads and Business stakeholders
  • Lead IT operations in accordance with ITIL best practices, lean philosophy and agile principles. Driving Incident, Change and Problem Management
  • Ensure applications' availability, stability and compliance with internal and external requirements. Constantly working on simplifying and modernizing supported applications
  • Participate in migration and decommissioning projects and in process automation initiatives and onboarding into Nordea.
  • Manage relationships with internal stakeholders and external vendors. Coordinating meetings, ensuring technical compliance and providing solutions.
  • Be responsible for all aspects of IT service delivery provided by application support team

Description of knowledge and experience

  • At least 2 years work experience with an excellent track record of working with architecture and technology implementation and large-scale enterprise solution architecture
  • Have a strong technical and leadership background with direct exposure to the senior management
  • IT service management experience following incident and problem management in ITIL framework
  • Experience with technical architecture and understanding of modern application stacks incorporating both open-source and 3rd party vendor technologies
  • Technical competence with In-house IT infrastructures, Cloud-based systems, Network, scripting and familiarity with tools like JIRA, -Splunk, App Dynamics, Jenkins
  • Excellent communication and interpersonal skills, including the ability to guide, negotiate and build consensus and work individually or as part of a team.
  • Service-minded, ambitious and eager to find solutions to tough challenges

Beneficial Additional Experience:

  • Jira experience
  • BizDevOps experience

Req. number 35097

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