Customer Support Specialist

1 dzień temu


Warszawa, Polska LOT Aircraft Maintenance Services Sp. z o.o. Pełny etat

Responsibilities:

- Developing and verifying specifications and requirements for contracts with current and potential clients

- Developing and verifying framework service contracts

- Ongoing updating and verification of existing agreements and documents

- Issuing and substantively controlling invoices related to the provision of services

- Continuous monitoring of the invoicing process and the timeliness of sales receipts

- Continuous collaboration with client representatives and external entities within the framework of existing agreements

- Continuously strive to improve Customer Relations with efficient & prompt service, using own initiative to resolve complex issues

- Proactively looks for better ways of working in order to ensure we provide best service to our customers

- Works closely with Sales, Marketing, Finance, Quality, Logistics and Production departments to monitor customer requirements throughout the order process, advising Customers & Sales of any change and provide alternatives solutions to meet customer requests

- Manage Customer complaints

- Maintain Customer Service Processes, standard and key deliverables to support customer centric organization

- Partner with all functional areas to ensure best customer experience



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