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Help Desk Support Specialist

4 tygodni temu


Warszawa, Polska JELLYFISH MEDIA Pełny etat

We are looking for a Help Desk Support Specialist to join our technology team and help us keep our IT systems at peak performance. If you have a passion for technology, the ability to solve problems quickly and a service approach - we want to hear from you

What does the job include?

- Providing ongoing technical support to the company's employees for hardware, software and network failures.
- IT equipment management: installation, maintenance and handling of peripheral equipment.
- Creating and managing user accounts in the corporate systems (Google Workspace and more).
- Identifying and correcting problems in the corporate network and basic information security systems.

What are we looking for?

- At least one year of experience in Helpdesk or technical support - an advantage.
- Technical knowledge: operating systems (Windows, macOS), basic network management (VPN, DNS, Wi-Fi).
- English - mandatory.
- Interpersonal skills: patience, ability to communicate with users at all levels and a service mindset.
- Advantage: familiarity with reading management systems (Jira).

What do we offer?

- Employment under UoP/UZ/B2B contracts
- A cozy office in Mokotów, Warsaw , with tasty breakfasts, fresh fruits, gingerbread, amazing cappuccino, and a personal parking space
- Flexible working hours
- Paid sick days and holidays
- A company mobile phone and laptop (available for private use)
- Support with the legalization process
- Team-building activities every Friday
- Dynamic and technological environment in a growing start-up company.
- Opportunities for professional development and learning.
- A flexible work environment with a young and cool team .