Help Desk Specialist
3 dni temu
Growe is a pioneering company in the iGaming and Entertainment industries, bringing together global brands and cultivating expertise from diverse markets. Our aim is to design and deploy cutting-edge entertainment technology platforms and payment solutions, fostering business expansion and sustainable growth.
We welcome passionate professionals who strive to deliver outstanding customer experiences. As a Customer Support Representative, you will be instrumental in providing personalized assistance and resolutions for varied customer inquiries through multiple channels.
Your primary responsibilities will involve:
- Supplying in-depth guidance to customers and taking additional steps to provide precise details;
- Meeting SLA deadlines to resolve customer complaints promptly;
- Collaborating with internal teams to speed up issue resolution;
- Escalating intricate customer requests to management;
Candidates should have at least 1 year of experience in customer support or call centers, preferably in the iGaming sector. Fluency in Italian and English is required, as well as knowledge of customer service standards and sales principles.
We appreciate applicants with proven analytical skills, effective communication skills, and problem-solving abilities. If you align with our core values - collaboration, result-oriented mindset, and adaptability - we encourage you to apply.
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