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IT Help Desk Representative
1 tydzień temu
The ideal candidate for the Junior Technical Support Specialist role will be responsible for:
Providing Technical Support:
- Responding to Player Inquiries: Communicate with players to understand their technical issues and provide accurate solutions.
- Tracking and Resolving Issues: Identify, prioritize, and track issues using our internal and external tools.
- Collaborating with Cross-Functional Teams: Work closely with teams like production, QA, design, programming, PR, legal, and marketing to ensure seamless communication and project execution.
- Sharing Knowledge: Share your expertise and knowledge with the team to maintain a high level of technical proficiency.
- Staying Current: Stay up-to-date with the latest gaming trends, technologies, and best practices to continuously improve our support services.
To succeed in this role, you should have:
- Gaming Enthusiasm: A genuine passion for gaming and a deep understanding of the gaming industry.
- Customer-Facing Experience: Proven experience working in customer-facing roles or providing technical support.
- Excellent Communication Skills: Exceptional written and verbal communication skills in English, including adaptability and professionalism.
- Strong Analytical Skills: Ability to analyze complex technical issues and develop effective solutions.
- Tech Savviness: Familiarity with modern computer systems, hardware, and software.
The following qualities would be beneficial in this role:
- Dedicated Gaming Community Member: Experience participating in gaming communities, forums, or online platforms.
- Self-Improvement Mindset: A proactive approach to self-improvement, staying current with the latest gaming trends and technologies.
- Proven Support Experience: Previous experience providing technical support, moderation, or leadership roles within gaming communities.
- Linguistic Diversity: Knowledge of one or more additional languages, such as French, German, Spanish, Brazilian/Portuguese, Chinese, or Eastern European languages.
- Interest in Computer Science: Familiarity with computer science concepts, modern PC hardware, programming, and related fields.
- Customer Service Tools: Experience with customer service tools and software.
Our Benefits:
- Flexible Working Hours: Enjoy flexible working hours, starting between 8:00 AM and 10:00 AM.
- Welcome Pack: Receive a welcome pack filled with goodies to make your transition to the team smoother.
- Professional Growth: Participate in trainings, lectures, courses, and workshops to enhance your skills and knowledge.
- Merchandise: Enjoy regular opportunities to acquire cool merchandise and swag.
