Customer Operations Representative
6 dni temu
Join Our Danish-Speaking Team Today
Together with your colleagues in Customer Operations, you will handle day-to-day order management, resolve disputes and queries, prepare reports, and proactively communicate with our customers. You’ll also collaborate closely with the rest of the team to ensure high-quality customer service.
How Will You Make an Impact?
You’ll play a key role in achieving our targets and KPIs. If you’re positive, open-minded, highly motivated, and proactive with excellent communication and analytical skills, you might be the perfect fit for this role Depending on your profile, your responsibilities may include:
- Order Management: Handle orders, ensure smooth processing, and address customer queries via phone and email.
- Collaboration: Communicate effectively with colleagues across departments, including customer service, production, warehouse, and transport planning.
- Dispute Resolution: Register, track, and resolve disputes while maintaining strong customer relationships.
- Reporting and Data Management: Prepare reports for business units and maintain accurate customer master data.
- Process Improvement: Participate in improvement initiatives, projects, and documentation reviews aligned with established guidelines.
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