Customer Support Specialist in Air Passenger Rights

2 dni temu


Gdańsk, Pomerania, Polska AirHelp Services Poland Sp. z o.o. Pełny etat

At AirHelp Services Poland Sp. z o.o., we're on a mission to revolutionize the travel experience for air passengers worldwide. Since our foundation, we've assisted millions of travelers in receiving their rightful compensation, and we've protected countless individuals through our membership program. With a global team of experts speaking multiple languages, we strive to provide a seamless and stress-free journey for all.

What You'll Do

As a Junior Operations Specialist in Customer Support, you'll be an integral part of our dedicated team. Your primary responsibilities will include:

  • Providing top-notch customer support at every stage of our claim-handling process.
  • Utilizing your legal knowledge and expertise to advise and assist air travelers.

To excel in this role, you'll need:

  • Fluent communication in English and Chinese (both spoken and written, minimum B2 level).
  • Experience working with targets and goals.
  • A passion for learning about the airline industry and customer service.
  • The ability to work well under pressure and meet deadlines.
  • Excellent problem-solving skills and attention to detail.

Perks and benefits include:

  • Internal training programs and knowledge-sharing events.
  • Personalized career development plans.
  • Access to mindfulness and wellbeing platforms.
  • Language classes and cultural workshops.
  • Flexible benefits, including gym membership, education assistance, and more.
  • Unlimited use of our services and annual travel allowance.

Join our vibrant community of innovators and change-makers as we strive to create a better world for air travelers. Apply now and become an integral part of our dynamic team



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