Cybersecurity Technical Support Specialist
3 tygodni temu
About the Role
Palo Alto Networks is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, helping them to resolve complex technical issues and ensuring they have a positive experience with our products.
Key Responsibilities
- Provide Tier 3 level technical support to customers and partners
- Collaborate with Development, Sales, Q/A, and Marketing teams to build positive customer experiences
- Work with customers to reproduce customer issues and qualify escalations
- Develop and document technical support bulletins and other technical documentation
- Participate in on-call duties and assist in developing and documenting threat-specific escalation processes
- Internal tool development and technical case audits
Requirements
- Excellent written and verbal communication skills
- Fluent knowledge of English
- Previous experience in a technical support environment
- Strong knowledge of TCP/IP, HTTP, PKI & SSL, intrusion detection/prevention
- Virtualization experience (vsphere, virtualbox, hyper-v, etc.)
- Nice to have: programming experience, shell/perl/python scripting, understanding of malnets, security clearance
About Us
Palo Alto Networks is a leader in the cybersecurity industry, and we're committed to providing exceptional support to our customers. We're a team of innovators who are passionate about shaping the future of cybersecurity. If you're a talented Technical Support Engineer looking for a new challenge, we'd love to hear from you
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