Technical Support Specialist

2 tygodni temu


Warszawa, Mazovia, Polska Microsoft Pełny etat

About the Role

Microsoft is seeking a skilled Technical Support Engineer to join our Customer Service & Support (CSS) team. In this role, you will own, troubleshoot, and solve customer technical issues, accelerating your career growth by honing your problem-solving, collaboration, and research skills.

Responsibilities

  • Deploy, administer, and support Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.
  • Provide customer-facing support experience and expertise on Windows Server, Windows Client, Active Directory, and Azure Active Directory administration.
  • Support large and complex geographically distributed enterprise environments with 1000+ users.
  • Develop and maintain technical documentation and guides for complex technical processes.

Requirements

  • Demonstrated fast learning skills and strong collaborative and cross-group coordination skills.
  • Proven customer service skills supporting external and/or internal customers in an enterprise environment.
  • Excellent phone presence, documentation abilities, executive communication, and critical situations management skills.
  • Preferred Bachelor's degree or higher in a technical field or relevant work experience.
  • Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.).

What We Offer

  • Industry-leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.


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