Technical Support Specialist
2 tygodni temu
About the Role
Microsoft is seeking a skilled Technical Support Engineer to join our Customer Service & Support (CSS) team. In this role, you will own, troubleshoot, and solve customer technical issues, accelerating your career growth by honing your problem-solving, collaboration, and research skills.
Responsibilities
- Deploy, administer, and support Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.
- Provide customer-facing support experience and expertise on Windows Server, Windows Client, Active Directory, and Azure Active Directory administration.
- Support large and complex geographically distributed enterprise environments with 1000+ users.
- Develop and maintain technical documentation and guides for complex technical processes.
Requirements
- Demonstrated fast learning skills and strong collaborative and cross-group coordination skills.
- Proven customer service skills supporting external and/or internal customers in an enterprise environment.
- Excellent phone presence, documentation abilities, executive communication, and critical situations management skills.
- Preferred Bachelor's degree or higher in a technical field or relevant work experience.
- Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.).
What We Offer
- Industry-leading healthcare.
- Educational resources.
- Discounts on products and services.
- Savings and investments.
- Generous time away.
- Giving programs.
- Opportunities to network and connect.
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