Print Services Manager
1 miesiąc temu
Job Description:
As a Print Services Manager at HITACHI ENERGY ITALY S.P.A., you will be responsible for developing and executing a comprehensive print services strategy aligned with the organization's goals and objectives. This includes continuously evaluating and adjusting the strategy to meet changing business needs and emerging technologies.
Key Responsibilities:
- Agree the design and oversee the implementation & maintenance of the enterprise print infrastructure, including printers, print servers, and associated software systems.
- Ensure that print infrastructure meets performance, availability, and scalability requirements.
- Define and maintain service level agreements (SLAs) for print services.
- Monitor key performance indicators (KPIs) to track service effectiveness and identify areas for improvement.
- Manage relationships with print service vendors and suppliers.
- Procure print hardware and software solutions, participate in contract negotiations, and evaluate vendor performance.
- Manage IT customer relationships and end user consumers to understand ongoing print service requirements globally.
- Implement security measures to protect sensitive information transmitted through print services – as per agreed design.
- Ensure compliance with regulatory requirements and industry standards related to print security.
- Ensure the right levels of technical support and knowledge articles are available for end users to drive best practices and resolution of printing issues.
- Develop and deliver training programs to educate users on efficient printing techniques and how to use printers in line with security protocols.
- Optimize print services to minimize costs while maximizing efficiency and productivity.
- Identify opportunities for cost savings through consolidation, automation, and process improvement.
- Lead initiatives to enhance the print environment through technology upgrades and process optimizations.
- Solicit feedback from stakeholders and implement improvements based on their input.
Qualifications & Experience:
- Proven experience managing enterprise print infrastructure and services in a large organization (or a related competence) - and the ability to display your experience through operational, customer and strategic views.
- In-depth knowledge of print technologies, including printers, copiers, print servers, and print management software.
- Strong understanding of security principles and best practices related to print services.
- Excellent communication skills with the ability to interact effectively with stakeholders at all levels of the organization.
- Demonstrated leadership abilities with a track record of driving results and leading / sponsoring complex projects.
- Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).
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