Customer Service Workload Planner

6 dni temu


Kraków, Lesser Poland zooplus Pełny etat

About the Position:

We're seeking a highly skilled Workforce Manager to lead our customer care operations team. As a key member of our team, you'll be responsible for developing and maintaining accurate forecasts of call volumes, ensuring optimal staffing levels, and collaborating with internal stakeholders to achieve customer service level targets.

Responsibilities:

  1. Forecasting and Scheduling: Develop and maintain accurate forecasts of call volumes, taking into account historical data and real-time demand.
  2. Staffing Optimization: Ensure optimal staffing levels are maintained to meet customer service level targets, adjusting schedules as needed.
  3. Collaboration with Stakeholders: Work closely with internal stakeholders to ensure all promotions and campaigns are reflected in forecasts and schedules.
  4. Reporting and Analysis: Prepare regular reports on forecast accuracy, staffing adherence, and other key performance indicators.
  5. Problem-Solving: Identify and resolve issues related to availability, capacity, and scheduling, escalating concerns to Regional Leads as needed.

Requirements:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • Proven experience in workforce management or a similar role.
  • Familiarity with workforce management tools and technologies.
  • Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with ability to work collaboratively with internal stakeholders.
  • Fluent English written and spoken.
  • Ability to handle urgent issues and make real-time adjustments.


  • Kraków, Lesser Poland Physiol Pełny etat

    We are seeking a highly skilled Multicultural Customer Service Professional to join our team as a dedicated Italian language representative. As a key member of our customer support team, you will provide exceptional support to our Italian-speaking clients by addressing their inquiries, resolving issues, and offering timely solutions.About the RoleThis is a...


  • Kraków, Lesser Poland Physiol Pełny etat

    Job Details: Customer Service Specialist with ItalianAs a Customer Service Specialist with Italian, you will play a key role in ensuring customer satisfaction by providing exceptional support to our Italian-speaking clients. You will be responsible for addressing customer inquiries, resolving issues, and offering solutions in a timely and professional...


  • Kraków, Lesser Poland Physiol Pełny etat

    Support customers by timely management of key data entry tasks. By ensuring you are organised and focused, you will work to process important data such as order entry, invoicing, customer creation, stock allocations, and credits in a fast-paced environment where you will need to be self-sufficient and perform duties in an efficient, professional, and...


  • Kraków, Lesser Poland TN Poland Pełny etat

    Join Ecolab's call center in Krakow, and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab's products. As a team, we strive to exceed our objectives to help drive greater...


  • Kraków, Lesser Poland Physiol Pełny etat

    We are looking for a skilled Customer Service Specialist with multilingual abilities to join our team. As a key member of our customer support team, you will provide exceptional support to our Italian-speaking clients by addressing their inquiries, resolving issues, and offering timely solutions.About the RoleThis is a hybrid role working from Krakow, where...


  • Kraków, Lesser Poland Physiol Pełny etat

    The role of a Customer Service Specialist at PhysIOL is to provide exceptional support to our Italian-speaking clients. As a key member of our team, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and offering solutions in a timely and professional manner.Your primary responsibilities will include:Order...


  • Kraków, Lesser Poland Physiol Pełny etat

    We are seeking a highly skilled Customer Service Specialist to join our team as a dedicated Italian language representative. As a key member of our customer support team, you will play a crucial role in ensuring exceptional customer satisfaction by providing timely and professional assistance to our Italian-speaking clients.Job OverviewThis is a hybrid role...


  • Kraków, Lesser Poland Vasco Electronics Pełny etat

    About Vasco ElectronicsVasco Electronics is a Polish company that has been breaking language barriers since 2008. We specialize in creating electronic translators and have been operating globally for years.Salary DetailsThe salary for this position is between 6000 - 7000 PLN, which includes a gross employment/commission contract. B2B customers can expect to...


  • Kraków, Lesser Poland QLF Brands B.V. Pełny etat

    Job DescriptionWe are seeking a highly skilled and communicative Customer Service Representative to join our team. As a key member of our customer service department, you will be the first point of contact for our customers across Europe.Your primary responsibility will be to provide excellent customer service through various communication channels,...


  • Kraków, Lesser Poland Kimberly-Clark Corporation Pełny etat

    As a Customer Service Representative at Kimberly-Clark, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibility will be to manage enquiry/query to resolution process across the entire Order to Delivery (OTD).About the RoleYou will work closely with our internal teams to ensure seamless order delivery. Your...


  • Kraków, Lesser Poland TN Poland Pełny etat

    Key ResponsibilitiesAs a Customer Service Engineer at TN Poland, your primary responsibility will be to provide world-class customer support to clients across various industries. You will work closely with clients to identify and resolve technical issues, document tickets, and escalate complex problems to senior support specialists.You will also be...


  • Kraków, Lesser Poland Cpl Pełny etat

    Requirements and QualificationsWe are looking for a Customer Service Engineer with a strong command of German and English (C1 level) and previous experience in IT support or a Service Desk environment (minimum 1 year). Familiarity with common IT issues, basic networking knowledge, and a customer-oriented mindset are also essential for this role.


  • Kraków, Lesser Poland HAYS POLAND Sp. z o.o. Pełny etat

    **Job Overview:**We are seeking a motivated and skilled Junior Customer Service Specialist to join our team. As a key member of our customer support department, you will be responsible for providing top-notch service to our clients, handling incoming calls, and assisting with banking services.Responsibilities:Provide exceptional customer service and...


  • Kraków, Lesser Poland QLF Brands B.V. Pełny etat

    Company OverviewQLF Brands B.V. is an international organization operating in 36 European countries with a team of over 160 colleagues. Our company represents three sparkling brands: QAZQA, Lampenlicht, and FittinQ. We design, produce, and distribute lighting articles that create the right atmosphere.Job DescriptionWe are looking for a multilingual customer...


  • Kraków, Lesser Poland Blu Selection Pełny etat

    Welcome to Blu Selection, a multinational organisation that provides innovative solutions for customer service and sales. We are currently looking for a highly motivated and skilled Technical Product Advisor to join our international team in Lisbon.This is an exciting opportunity to be part of a company that values career development, language skills, and...


  • Kraków, Lesser Poland careersinpoland Pełny etat

    Welcome to our team of professionals who provide exceptional customer service. As a Customer Service Representative, you will be responsible for managing inquiries from SME-sized merchants, handling emails, chats, and calls with either acquiring or technical products.We operate in several key CRM, ERP, and other customer-related systems, making proficiency...


  • Kraków, Lesser Poland TN Poland Pełny etat

    About the Role:We are looking for a Multilingual Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients in Germany and other regions.Key Responsibilities:Support customers in German and English through various communication channels.Verify customer...


  • Kraków, Lesser Poland Herbalife International, Inc. Pełny etat

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer experiences to our clients and distributors, responding timely and effectively to their queries via various communication channels.Key...

  • Material Planner

    6 godzin temu


    Kraków, Lesser Poland Hyva Pełny etat

    Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used...


  • Kraków, Lesser Poland TN Poland Pełny etat

    About UsTN Poland is a rapidly growing organization with a strong presence in the fintech industry.Our team is dedicated to providing exceptional customer service and support to our clients.