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Customer Experience Manager

1 tydzień temu

Kraków, Lesser Poland AirHelp Pełny etat
About Us

AirHelp is a world-leading company in air passenger rights, dedicated to improving the experience of travelers worldwide.

We are passionate about CRM, data-driven marketing, and automation, and we're looking for a talented CRM Automation Specialist to join our team.

As a CRM Automation Specialist, you'll be at the heart of our CRM operations, working closely with the Head of CRM and cross-functional teams to ensure seamless CRM performance, optimize audience segmentation, and craft high-impact automated workflows.

Responsibilities
  • Manage CRM databases, define audiences in the platform, or import them from external databases.
  • Create and manage workflow rules, data validation, and approval processes for different marketing campaigns.
  • Work with different stakeholders to ensure the successful delivery of our CRM marketing campaigns, including brief creation, content & translation requests, quality assurance, and campaign execution.
  • Review and fix campaign issues.
  • Track campaign performance: Monitor campaign metrics such as open rates, click-through rates, conversion rates, ROI, etc.