Technical Support Specialist with Italian

4 dni temu


Kraków, Lesser Poland Motife Sp. z o.o. Pełny etat

Motife Sp. z o.o. is seeking a highly skilled Service Desk Engineer with Italian to join our team. As an L1 Support Engineer, you will provide expert phone, email, and chat support to end users for one of our prestigious clients.

About the Role

In this critical position, you will be responsible for handling incoming requests via phone, email, and chat, logging incidents according to procedures, and diagnosing and resolving issues related to Windows systems, networks (LAN, WAN, VPN), and Citrix.

  • Installing and configuring software, peripherals, and IT equipment (laptops, printers, mobile devices)
  • Managing user accounts (Office 365, Active Directory) and performing password resets
  • SUPPORTING AND TRAINING USERS ON BASIC IT OPERATIONS

You will also be responsible for monitoring tickets and ensuring timely issue resolution, creating and updating documentation in the knowledge base, and collaborating with other IT teams to ensure high-quality service delivery.



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